Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Leader
Little Caesars
04.2023 - Current
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Clerical Assistant
Goldman, Monaghan, Thakkar & Bettin, P.A.
05.2020 - Current
Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Composed sensitive, confidential reports and documentation.
Maintained organized files and stocked supplies to support team needs and maximize performance.
Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.