AMARI BROWN
Rockwall
Summary
Results-driven professional with expertise in drone operation, team training, and safety compliance. Proven ability to optimize delivery efficiency and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Full Ops Shift Lead
ZIPLINE
Rowlett
11.2025 - Current
- Supervised daily operations to enhance drone delivery efficiency.
- Trained new team members on safety protocols and operational procedures.
- Assisted in troubleshooting flight operation issues to minimize downtime.
- Ensured compliance with safety regulations throughout all delivery activities.
- Executed opening and closing tasks to ensure smooth business operations. to facilitate business operations.
- Guided team members to ensure effective daily operations.
Customer Service Manager
PURE HEARTS HOME CARE
DALLAS
12.2022 - 11.2025
- Managed customer service team to ensure high-quality care delivery.
- Implemented process improvements to enhance customer satisfaction levels.
- Monitored service quality through regular feedback and performance reviews.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Coordinated scheduling for caregivers to optimize client coverage.
- Collaborated with healthcare professionals to address client needs promptly.
CASHIER
WALMART
ROCKWALL
12.2021 - 12.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided friendly service.
- Maintained accurate cash drawers and balanced registers at shift end.
- Handled returns and exchanges following store policies and procedures.
- Stocked shelves and organized merchandise to enhance store presentation.
- Collaborated with team members to ensure smooth checkout operations.
Education
High School Diploma -
ROCKWALL HEATH HIGHSCHOOL
Rockwall, TX05-2022
Skills
- Drone operation
- Flight troubleshooting
- Safety compliance
- Operations supervision
- Team development
- Customer relationship management
Timeline
Full Ops Shift Lead
ZIPLINE
11.2025 - Current
Customer Service Manager
PURE HEARTS HOME CARE
12.2022 - 11.2025
CASHIER
WALMART
12.2021 - 12.2022
High School Diploma -
ROCKWALL HEATH HIGHSCHOOL