Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amari Cole

Shreveport,LA

Summary

Offering strong foundation in customer service and teamwork, eager to learn and excel in pharmaceutical environment. Brings ability to quickly grasp pharmaceutical concepts and apply precise data entry skills. Ready to use and develop attention to detail and communication skills in CPhT role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Childcare Assistant Teacher

The Arc of Caddo-Bossier
07.2024 - 06.2025
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.
  • Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.

Customer Service Representative

Advanced Call Center Technologies LLC
08.2022 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Circle K
08.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

Northwest Technical College
Shreveport, LA

CPhT -

Remington College
Shreveport, LA
07-2025

Skills

  • Patience and empathy
  • Problem-solving skills
  • CPR certified
  • Data entry
  • Customer service
  • Active listening
  • Critical thinking
  • Work ethic and integrity
  • Time management skills
  • Confidentiality and HIPAA

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Childcare Assistant Teacher

The Arc of Caddo-Bossier
07.2024 - 06.2025

Customer Service Representative

Advanced Call Center Technologies LLC
08.2022 - 03.2024

Cashier

Circle K
08.2021 - 08.2022

GED -

Northwest Technical College

CPhT -

Remington College

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