Amari Garcia
Ferris,TX
Summary
Dynamic professional with experience as a Phlebotomist at CSL Plasma, skilled in venipuncture and patient care. Proven track record in enhancing customer satisfaction as a Customer Service Manager at Pizza Hut. Adept at data entry and time management, delivering exceptional service while training staff to excel in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
CSL Plasma
Dallas, TX
12.2023 - Current
- Collected blood samples from donors while ensuring adherence to safety protocols.
- Maintained accurate records of donor information and sample tracking in electronic systems.
- Executed successful venipuncture procedures in high-pressure environments.
- Conducted pre-donation assessments to evaluate donor eligibility.
- Trained new staff on phlebotomy techniques and best practices for donor interaction.
- Delivered exceptional customer service while engaging with donors.
Customer Service Manager
Pizza Hut
Ferris, TX
08.2021 - 12.2023
- Enhanced customer satisfaction through effective resolution of complaints and inquiries.
- Trained and mentored team members to improve service delivery and efficiency.
- Developed and implemented operational procedures to streamline order processing.
- Led initiatives to optimize inventory management, reducing waste and improving supply chain efficiency.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Ferris High School
Ferris, TX05.2024
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Data entry
- Time management
Certification
- PTC - Phlebotomy Technician Certification
Timeline
Phlebotomist
CSL Plasma
12.2023 - Current
Customer Service Manager
Pizza Hut
08.2021 - 12.2023
High School Diploma -
Ferris High School