Amari Grier
Charlotte ,NC
Summary
Enthusiastic Customer Service Representative, with years of experience. Dealing With Making Sure, the customer is satisfied. I’m Also A Hard Working Manager, Who Knows How To Efficiently Solve Problems.
Overview
3
3
years of professional experience
Work History
Night Shift Manager
Wingstop Restaurant
Charlotte, NC
12.2022 - Current
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Completed routine store inventories.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained back-up associates and led crew members in managing operations of storefront.
Customer Service Representative
Iqor
Charlotte, NC
05.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High school diploma -
Monroe High School
Monroe, NC06.2019
Skills
- Managing
- Serving
- Customer service
- Microsoft Office
- Microsoft Word
- Computer skills
- Sales
- Finance
Timeline
Night Shift Manager
Wingstop Restaurant
12.2022 - Current
Customer Service Representative
Iqor
05.2021 - 12.2022
High school diploma -
Monroe High School