Amari Hayes

Dynamic operations and relations professional with extensive experience in banking operations, employee training, compliance, and team leadership. Proven ability to streamline branch processes and enhance operational efficiency while fostering team development in high-pressure environments. Strong passion for human resources, employee engagement, and organizational growth complements a solid foundation in leadership and business administration. Committed to driving results and cultivating a positive workplace culture that empowers employees to excel and contribute to overall success.

• Achieved exceptional performance at Bank of America by consistently exceeding benchmarks with an average of 144% in digital solutions and 186% in partner referrals.
• Earned a leadership promotion at Flagstar Bank through exceptional operational performance and client engagement, while collaborating with management and team members to drive operational goals and client acquisition strategies that contributed to the branch ranking #3 in the market
• Recognized as a top performer at AmTrust Bank for delivering a 96% average client satisfaction rating and exceeding company cross-selling benchmarks with a 5.3% success rate compared to the company average of 2.5%.
• Awarded a full football scholarship to Keiser University from 2017-2022.