JESSICA TELLEZ
Winston Salem,NC
Summary
Objective:
A results driven financial services professional, seeking a leadership role that allows me to cultivate a team who is driven in all areas of risk, customer experience, and overall operational excellence.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank of America
Kernersville, NC
01.2019 - Current
- Manages daily branch operations in absence of FCAM in regards to account review, wire dashboard, ATM process and maintenance.
- Reviewing proper submission of CTR/MIS and educating team members with questions on beneficiary and conductor information.
- Reviewing employee performance and providing feedback in regards to TEBS in absence of FCAM.
- Providing mentorship for new hires to familiarize them with the workplace environment and proper expectations for in role.
MAC Artist Lead
Ulta Beauty
Winston-Salem, NC
08.2016 - 08.2019
- Personalized customer focus with reconnecting with previous clients for new product launches.
- Building a client portfolio and managing team demos for new techniques to demonstrate on clients.
- Setting up team sales plan to achieve weekly sale goals.
- Presented performance and productivity reports to supervisors.
- Reviewed sales reports to measure team productivity.
Operations Lead
Charming Charlie
Winston-Salem, NC
08.2014 - 12.2016
- Reviewing and directing specific teams to set up proper floorsets per season change.
- Facilitated training sessions for new employees on company policies and procedures.
- Developed and executed operational plans for peak seasons, ensuring proper adaptability.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
Skills
- Operational Efficiency
- Compliance & Risk Management
- Customer relationship management
- Interpersonal skills
- Problem-solving
- Computer literacy
- Project management
- Strong communication
- Ability to take direction
- Performance monitoring
- Operations management
- Money handeling
- Spanish speaker
Timeline
Relationship Banker
Bank of America
01.2019 - Current
MAC Artist Lead
Ulta Beauty
08.2016 - 08.2019
Operations Lead
Charming Charlie
08.2014 - 12.2016