Alfredo Munoz
North Arlington,NJ
Summary
Banking operations professional with expertise in cash reconciliation and compliance oversight. Resolve customer issues by coordinating operations and support teams while maintaining regulatory adherence. Improve branch performance through operational controls and structured problem-solving.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Relationship Banker
Valley National Bank
05.2025 - Current
- Managed branch ATM cash balancing and reconciliation to ensure availability and reliability.
- Completed daily teller cash recycler balancing and resolved discrepancies.
- Coordinated with operations, fraud, and support teams to resolve customer issues effectively.
- Reviewed account concerns and coordinated resolutions across departments.
- Maintained accurate records and documentation for audits and compliance to uphold regulatory standards.
- Handled multiple customer requests while providing timely follow-up and resolution.
- Educated customers on bank products and services for informed decisions.
- Worked with team members to improve service processes.
- Resolved customer issues quickly and supported positive banking experiences.
Lead Teller
Wells Fargo
01.2022 - 11.2024
- Supervised teller operations and managed daily cash flow activities.
- Oversaw daily teller operations and supported frontline staff.
- Authorized teller transactions within approval limits and ensured policy compliance.
- Coordinated workflow during high-volume periods to optimize service delivery.
- Monitored transactions for accuracy and identified potential discrepancies.
- Monitored transactions to identify fraud risks and resolve operational discrepancies.
- Implemented security measures to protect against fraud and theft risks.
- Ensured compliance with bank policies and regulations during transactions.
- Trained new tellers on procedures and customer service standards.
- Executed daily balancing of vault to ensure adequate cash availability for transactions. of daily cash for withdrawals and deposits.
Teller
Wells Fargo
07.2021 - 01.2022
- Assisted customers with deposits, withdrawals, and account servicing requests, enhancing overall satisfaction.
- Processed high-volume transactions, ensuring accuracy and attention to detail for seamless customer experiences.
- Resolved account-related concerns and escalated issues to provide timely solutions and maintain service quality.
- Maintained compliance with operational procedures and internal controls.
Education
High School Diploma -
Kearny High School
Kearny, NJ06-2020
Some College (No Degree) - Accounting and Finance
Hudson County Community College
Jersey City, NJSkills
- Project coordination
- Cross-functional collaboration
- Process documentation
- Task prioritization
- Operational support
- Problem solving
- Customer service
- Cash management
- Branch operations
- Transaction oversight
- Risk compliance
- Office productivity
- Relationship management
- Effective communication
- Time management
- Conflict resolution
- Operational efficiency
Personal Information
Title: BANKING OPERATIONS PROFESSIONAL
ADDITIONAL QUALIFICATIONS
- Trusted with cash controls, ATM operations, and daily reconciliation responsibilities.
- Experience collaborating across multiple departments to complete tasks and resolve customer issues.
- Strong attention to detail in regulated environments.
- Proven ability to manage competing priorities and meet deadlines.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Relationship Banker
Valley National Bank
05.2025 - Current
Lead Teller
Wells Fargo
01.2022 - 11.2024
Teller
Wells Fargo
07.2021 - 01.2022
High School Diploma -
Kearny High School
Some College (No Degree) - Accounting and Finance
Hudson County Community College