Tayyab Shakil Butt
Little Elm,TX
Summary
Results-oriented financial client services professional with a proven track record of exceptional productivity and accuracy. Expertise in account setup, customer verification, and strict compliance adherence enhances operational efficiency. Strong communication and problem-solving abilities facilitate superior client experiences and foster long-term stakeholder relationships. Committed to driving performance improvements within dynamic financial environments.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Relationship Banker
Dubai Islamic Bank
05.2022 - 07.2024
- Attained sales targets in banking retail products.
- Processed customer applications and verified documents.
- Managed customer complaints to resolution within the required turnaround time.
- Ensured adherence to KYC, FATCA, and regulatory standards.
- Performed system and software testing to validate optimal performance across sales and service applications.
- Delivered exceptional customer service while maintaining regulatory compliance.
- Managed and deepened client relationships by providing personalized financial solutions and advice.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
Relationship Banker
Abu Dhabi Islamic Bank
02.2020 - 01.2022
- Conducted customer outreach via tele-calls, meetings, and digital platforms to promote banking products.
- Focused on client retention and meeting sales targets.
- Managed sales processing efficiently.
- Handled customer complaints professionally, escalating when required.
- Maintained exceptional service standards.
- Managed and deepened client relationships by providing personalized financial solutions and advice.
- Provided financial advice to clients based on their needs and goals.
- Identified financial needs of customers and presented appropriate product and service options.
Sales Account Manager
Etimaad Estate
Lahore, Pakistan
07.2017 - 08.2019
- Drove business growth within real estate sector, specializing in land, houses, and commercial properties.
- Conducted property appraisals to determine market value.
- Offer expert market condition advice, conduct inspections and manage critical negotiations to close deals successfully.
- Executed direct sales strategies with an emphasis on client acquisition, resulting in increased conversions.
- Monitored declined and returned applications, applying corrective measures.
- Demonstrated dedication to excellence and compliance in the competitive real estate market.
News Anchor
Channel 5
Lahore, Pakistan
10.2017 - 05.2019
- Deliver news stories engagingly through live TV broadcasts.
- Work closely with reporters, producers, and editors to create news content.
- Conduct live interviews with guests, experts, and public figures.
Provide real-time updates during breaking news coverage. - Exhibited professional on-air demeanor consistently.
- Maintain adherence to journalistic ethics.
Relationship Banker
Abu Dhabi Islamic Bank
Dubai, Dubai
07.2015 - 05.2017
- Conducted customer outreach via tele-calls, meetings, and digital platforms to promote banking products.
- Focused on client retention and meeting sales targets.
- Managed sales processing efficiently.
- Handled customer complaints professionally, escalating when required.
- Maintained exceptional service standards.
- Managed and deepened client relationships by providing personalized financial solutions and advice.
- Provided financial advice to clients based on their needs and goals.
- Identified financial needs of customers and presented appropriate product and service options.
Team Leader
Warid Telecom Call Center (Abu Dhabi Group)
Lahore, Pakistan
10.2009 - 12.2014
- Spearheaded team leadership in customer service inbound and outbound tele-sales projects.
- Developed agent expertise in communication and multitasking.
- Proficient at navigating customer questions, resolving problems, and enhancing sales through outstanding service.
- Supervised operations, service delivery, and performance enhancement for teams of 20-25 agents.
- Implemented SOPs after collecting and analyzing customer feedback.
- Delivered exceptional sales and customer service support at Warid Telecom Business Center front desk.
Education
Bachelor of Business Administration - Honors
Preston Institute of Management Science And Technology
PAKISTAN08-2011
Skills
- Customer Relationship Management in Sales
- Client Support
- Software System Testing
- Project Coordination
- Process Optimization
- Operational Administration
- Project Coordinator
- Training Development
Certification
- Information Security Assessment, Dubai Islamic Bank, 02/01/24
- Fraud Awareness, Dubai Islamic Bank, 10/01/23
- Sharia Foundations, Dubai Islamic Bank, 12/01/22
References
References available upon request.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20- 25 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsWork from home optionTimeline
Relationship Banker
Dubai Islamic Bank
05.2022 - 07.2024
Relationship Banker
Abu Dhabi Islamic Bank
02.2020 - 01.2022
News Anchor
Channel 5
10.2017 - 05.2019
Sales Account Manager
Etimaad Estate
07.2017 - 08.2019
Relationship Banker
Abu Dhabi Islamic Bank
07.2015 - 05.2017
Team Leader
Warid Telecom Call Center (Abu Dhabi Group)
10.2009 - 12.2014
Bachelor of Business Administration - Honors
Preston Institute of Management Science And Technology
Similar Profiles
Ahmad AlaeddinAhmad Alaeddin
Supervisor - Cards & E-Channels Fraud Control & Au at DUBAI ISLAMIC BANKSupervisor - Cards & E-Channels Fraud Control & Au at DUBAI ISLAMIC BANK
Mohammad SaudMohammad Saud
Anti-Money Laundering Analyst at Dubai Islamic BankAnti-Money Laundering Analyst at Dubai Islamic Bank
SALAMA BUZARAKSALAMA BUZARAK
AVP - Unsecured Products at Dubai Islamic BankAVP - Unsecured Products at Dubai Islamic Bank