Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACQUELINE WOLFGANG

Manchester

Summary

Knowledgeable Operations Associate with solid background in managing client relationships and providing tailored financial solutions. Demonstrated ability to enhance customer satisfaction and foster long-term partnerships. Proven expertise in cross-selling banking products and resolving customer issues professionally.

Overview

9
9
years of professional experience

Work History

Relationship Banker

Santander Bank Us
03.2025 - Current
  • Achieveed excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthens client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.

Retail Store Operations Executive

Xfinity
10.2021 - 01.2025
  • Manages inventory for retail store including shipping, receiving, and cycle counting devices and accessories
  • Responsible for in store merchandising and marketing materials
  • Collaborating with leaders and creating content to share with the team
  • Administrative tasks such as office supply ordering and implementing procedures for inventory management

Inbound Sales Representative

Comcast
05.2019 - 10.2021
  • Responsible for daily tracking of sales and consistently meeting deadlines
  • Ensured compliance by following Comcast sales techniques and procedures
  • Coordinated with staff to create incentives and taking meeting minutes for weekly NPS meetings

Billing Representative

Comcast
07.2017 - 05.2019
  • Assisted with the training of new hires for 5 consecutive billing classes and providing real time call observations and feedback for agents
  • Performed duties on the “Own it Support Chat” for multi-site agent support, including in the moment coaching assistance for agents and handling escalated customer issues
  • Performed outstanding on Scorecard metrics such as TSR, FCR, and Quality

Paralegal

Guaetta & Benson LLC
08.2016 - 04.2017
  • Drafted judicial correspondence and handled all certified mailings
  • Proofread legal notices prior to running in the local newspapers
  • Processed title invoices and maintained database for upcoming foreclosure sales

Education

Masters Degree - Criminal Justice

University of Massachusetts, Lowell
Lowell, MA
01.2014

Bachelors Degree, Bachelor of Science - History And Psychology

University of Massachusetts, Lowell
Lowell, MA
05.2012

Skills

  • Detail oriented
  • Analytical problem solving
  • Analytical research
  • Customer service
  • Interpersonal relationship management
  • Customer Service-oriented
  • Sales proficiency
  • Cash handling
  • Experience in financial services
  • Project coordination
  • Excellent communication
  • Collaborative teamwork
  • Sales experience
  • Document management
  • Client account management

Timeline

Relationship Banker

Santander Bank Us
03.2025 - Current

Retail Store Operations Executive

Xfinity
10.2021 - 01.2025

Inbound Sales Representative

Comcast
05.2019 - 10.2021

Billing Representative

Comcast
07.2017 - 05.2019

Paralegal

Guaetta & Benson LLC
08.2016 - 04.2017

Masters Degree - Criminal Justice

University of Massachusetts, Lowell

Bachelors Degree, Bachelor of Science - History And Psychology

University of Massachusetts, Lowell

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