Sharliese Ballard
Bridgeport,Ct
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Relationship Banker
M&T Bank
Bridgeport, CT
04.2022 - Current
- Resolved customer issues effectively, maintaining a high level of professionalism and empathy throughout interactions.
- Fostered a positive working environment by participating in team meetings and supporting colleagues in their professional development.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Cultivated strong customer relationships by providing tailored advice and services.
- Assisted in training new hires, sharing best practices and imparting valuable knowledge.
- Managed branch operations efficiently, ensuring compliance with industry regulations and internal policies.
Sales and Service Supervisor
Peoples United Bank
Bridgeport, CT
03.2016 - 04.2022
- Operations were my focus
- My responsibilities include employee scheduling and training of new hires
- Balancing of ATMs, tracking and researching employee differences
- Maintain an accurate accounting of cash levels within the branch and keep up to date with bank policy and procedures to mitigate losses
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Championed a customer-centric culture within the branch, fostering a positive work environment that prioritized client satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to Management.
Teller/ Customer Banking Rep
Peoples Bank
Bridgeport, CT
06.1992 - 03.2016
- I started at Peoples as a teller which I processed daily transactions for customers
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, interest rates and resolved issues promptly and professionally.
Education
Bachelor of Science - Business Administration and Management, Philosophy
Bentley University
Waltham, MA05.1992
Skills
- Active listener
- Multitasker
- Detail oriented
- Customer Service-oriented
- Cash handling
Timeline
Relationship Banker
M&T Bank
04.2022 - Current
Sales and Service Supervisor
Peoples United Bank
03.2016 - 04.2022
Teller/ Customer Banking Rep
Peoples Bank
06.1992 - 03.2016
Bachelor of Science - Business Administration and Management, Philosophy
Bentley University