Hi, I’m
Kaleigh Drew
Henderson,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work History
VeraBank
Relationship Banker
12.2023 - Current
Job overview
- Streamlined account opening processes, improving customer experience and satisfaction.
- Implemented cross-selling techniques, increasing product adoption among existing clients.
- Ensured compliance with regulatory requirements, safeguarding bank's reputation and integrity.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
STARBUCKS COFFEE COMPANYHenderson, TX
Barista
08.2022 - Current
Job overview
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
The Top KnotHenderson, TX
Business Intern
08.2021 - 05.2022
Job overview
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Overview
4
years of professional experience
4
Years of Post-Secondary Education
1
Year of College Education
Education
Arizona State University
Bachelor of Education from Early Childhood Education
Current
Henderson High SchoolHenderson, TX
High School Diploma
08.2018 - 05.2022
Skills
- Conflict Mediation
- Active Listening
- Reading Comprehension
- Retail Sales
- Customer Assistance
- Cash Handling
- Strategic Selling
- Conflict Resolution
- Ability to Lift 40 Pounds
- Safety and Cleanliness Standards
- Team Cooperation
- Answering Customer Questions
- Goal-Driven
- Leadership
- Friendly and outgoing
- Active listener
- Reliability and punctuality
- Toddler engagement techniques
- Early childhood education
- Creative play ideas
- Behavior management strategies
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Relationship Banker
VeraBank
12.2023 - Current
Barista
STARBUCKS COFFEE COMPANY
08.2022 - Current
Business Intern
The Top Knot
08.2021 - 05.2022
Henderson High School
High School Diploma
08.2018 - 05.2022
Arizona State University
Bachelor of Education from Early Childhood Education
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