RAQUEL FLOWERS
St Louis,MO
Summary
Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Providing quality care for ultimate customer satisfaction. Accuracy and MS Office proficiency. Seeking opportunities where I can use my knowledge and skills to further my career. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Bank Of America
05.2020 - Current
- Educate customers on offers (recommendations) that are made to them based on account type
- Banking services such as account balances, reviewing accounts, completing account transactions etc
- Assist with daily operations and with customer interactions
- Utilized customer relationship management system to track sales activities
- Work tirelessly to improve overall performance
- Dedicated to identifying customer needs and delivering effective solutions to all problems.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
- Made introductions to partners to help meet customer's broader financial needs.
Patient Access Representative
Barnes, Jewish Hospital
05.2019 - 05.2020
- Utilize Technology such as Epic and Soarian on a daily
- Ensure prompt and efficient access to hospital care by providing exceptional service to customers during their registration process
- Accurately collect reimbursement information for clinical care and reimbursement along with the care of patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Sales Representative
AT&T
11.2017 - 05.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales and customer satisfaction through personalized servicing.
Education
Bachelor of Arts -
Southern New Hampshire University
Hooksett, NH05.2025
High School Diploma -
Oakville Senior High School
SAINT LOUIS06.2016
Skills
- Finance
- Management
- Strong Work Ethic
- Critical Thinking and Problem
- Solving
- Analytical Skills
- Design & Media
- Communication Skills
- Detail Oriented
- Interpersonal Skills
- Attention To Detail
- Records Keeping and Coordinates Insurance
- Administrative
- Team Leadership
- Meeting Facilitation
- Flexible Attitude
Timeline
Relationship Banker
Bank Of America
05.2020 - Current
Patient Access Representative
Barnes, Jewish Hospital
05.2019 - 05.2020
Sales Representative
AT&T
11.2017 - 05.2019
Bachelor of Arts -
Southern New Hampshire University
High School Diploma -
Oakville Senior High School