Angelica Flores
Berkeley,IL
Summary
Good listening skills combined with a detail-oriented and attentive nature. Efficient at accurately and quickly processing payments. Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. Problem-solver with experience in customer service. Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Enthusiastic Cashier with [5] years of experience helping customers complete transactions. Talented at fielding customer questions, providing recommendations and ringing up on POS cash register. History of increasing sales by promoting current deals. Motivated and professional, with a pleasant and hardworking personality. Motivated professional enthusiastic about cultivating strong customer and community relationships. Sales expert familiar with bank regulations and best practices. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Huntington National Bank
Bensenville, IL
09.2021 - Current
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Built long-term relationships with customers by providing personalized service and support.
- Prepared loan documents for review and approval by bank management.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Developed promotional strategies to attract new customers to the bank's products and services.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Modified, opened and closed customer accounts.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Participated in training and mentoring of new associates, assisting with onboarding .
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
- Developed and implemented policies and procedures for bank operations.
- Assessed operational efficiency by reviewing existing procedures and recommending improvements.
- Maintained up-to-date knowledge regarding changes in banking regulations through continuing education courses.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Performed cash management activities such as vault balancing and currency ordering.
Cashier
Sam's Club
Northlake, US
05.2022 - 06.2023
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Used cash registers and POS systems to request and record customer orders, and compute bills.
- Efficiently and accurately processed a large number of transactions.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Greeted them and gave them product information as customers entered.
- Learned how to deal with checks, credit cards, and credit cards.
- Keeping the checkout areas clean and orderly.
- Answered questions about store policies and concerns to support positive customer experiences.
- Handled customer complaints and took the necessary steps to resolve their problems.
- Provided a high-quality service in collaboration with the entire team.
- Handled point-of-sale transactions, such as checks, cash, debit and credit card purchases, and refunds.
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier
Chipotle Mexican Grill
Franklin Park, US
05.2019 - 06.2022
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Helped customers by answering their questions and completing their requests
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Am in charge of receiving orders from other members of the team, as well as checking and updating the sales software
- Answered questions about store policies and concerns to support positive customer experiences
- Handled customer complaints and took the necessary steps to resolve their problems
- Provide outstanding customer service to all customers who enter the store
- Handled products and equipment according to sanitary and safety standards
- Customers are greeted and I assist them with their needs
- Cleaned the work areas, glassware, and silverware on a regular basis throughout each shift
Cashier
Panda Express
Palatine, US
08.2020 - 08.2021
- Am in charge of taking orders from customers
- Customers are greeted and I assist them with their needs
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
- Help customers by guiding them and answering their questions
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Am able to work in a fast-paced, high-pressure environment
- Help customers by providing information and resolving any issues they may have
Education
High School -
Proviso West High School
Hillside, IL12.2019
Counseling Psychology - Some college (No degree)
Triton College
River Grove, ILSkills
- Cash drawer balancing
- Shelf-cleaning
- Excellent verbal communication
- Relationship building and management
- Customer financing
- Money management
- Sales Experience
- Customer service
- Cash handling policies
- Customer needs assessment
- Credit card authorizations
- Refunds and exchanges
- Outgoing and enthusiastic
- Check cashing
- Payment processing
- Creative problem solving
- Cash register skills
- Customer greeting
- Credit and cash transactions
- Credit card payment processing
- Banking
- Security understanding
- Creative Thinking
- Financial processes understanding
- Data Analytics
- Finance
- Sales expertise
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cashier
Sam's Club
05.2022 - 06.2023
Relationship Banker
Huntington National Bank
09.2021 - Current
Cashier
Panda Express
08.2020 - 08.2021
Cashier
Chipotle Mexican Grill
05.2019 - 06.2022
High School -
Proviso West High School
Counseling Psychology - Some college (No degree)
Triton College