Aubrey Race
2655 Grand Castle Blvd SW
Summary
Dynamic professional with a proven track record at Huntington National Bank, excelling in customer service and training. Skilled in analytical thinking and technical writing, I enhance team performance and drive customer satisfaction through effective communication and tailored training solutions. Committed to optimizing processes and fostering cross-functional collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Banker
Huntington National Bank
06.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking protocols.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in account management, guiding clients through product offerings and services.
- Maintained up-to-date knowledge of banking products and compliance regulations to support customers effectively.
Production Coordinator
Nicolai North America
08.2022 - 04.2024
- Coordinated production schedules to optimize workflow and resource allocation.
- Collaborated with cross-functional teams to ensure timely delivery of materials and components.
- Assisted in training new staff on production protocols and safety procedures, ensuring compliance.
- Developed and maintained efficient production processes and procedures.
- Created a safety plan for the company in accordance with state and federal OSHA regulations.
- Created work instructions for all production processes.
- Designed and implemented onboarding for new employees that had not yet been established.
Customer Experience Banker
Huntington National Bank
06.2021 - 08.2022
- Collaborated with management to identify skill gaps and create tailored training solutions to address them.
- Enhanced employee morale by recognizing and celebrating individual and team achievements during training sessions.
- Contributed to overall branch success by helping trainees develop strong customer service skills, leading to increased repeat business from satisfied clients.
Production Line Operator
Gentex
09.2020 - 06.2021
- Monitored quality control processes, identifying defects and implementing corrective actions.
- Trained new employees on safety protocols and operational procedures to enhance team performance.
- Assisted in the development of assembly documentation and work instructions to standardize processes and improve overall team performance.
Education
Bachelor of Arts - Film And Video Production
Grand Valley State University
Allendale, MI05-2020
Skills
- Analytical thinking
- Technical writing experience
- Cross-functional teamwork and cooperation
- Detail oriented
- Deadline management
- Microsoft Office
- Training
- User feedback
Certification
Adult CPR/AED Certified
DOT HAZMAT Awareness, Security, & Function Specific Certified
Udemy Technical Writing Course
Timeline
Customer Experience Banker
Huntington National Bank
06.2024 - Current
Production Coordinator
Nicolai North America
08.2022 - 04.2024
Customer Experience Banker
Huntington National Bank
06.2021 - 08.2022
Production Line Operator
Gentex
09.2020 - 06.2021
Bachelor of Arts - Film And Video Production
Grand Valley State University