Malik Flowers
Chicago
Summary
Business professional with years of experience in financial services, specializing in customer satisfaction and business development. Demonstrates great skills in sales management and team leadership. Adept at implementing strategic solutions to drive growth in business, securing new client relationships and fostering effective partnerships.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Wintrust
Chicago
2023.01 - Current
- Manage client relationships, provide financial advice, and drive growth in personal and business banking portfolios.
- Exceed KPI goals by identifying client needs and recommending tailored financial solutions, consistently expanding customer engagement.
- Foster strong partnerships with internal teams to deliver comprehensive banking services, enhancing overall customer satisfaction.
- Implement creative strategies to attract new clients and retain existing ones, contributing to substantial growth in deposits and loans.
- Drive portfolio growth through financial solutions, hitting sales targets and expanding customer base in personal and business banking sectors.
Concierge Banker
Citibank
Chicago
2022.03 - 2023.02
- Evaluated credit requests up to $50K, identifying and escalating complex lending opportunities for consumers and small businesses.
- Ranked 10th out of 3,000 Concierges nationally, demonstrating exceptional performance and strategic thinking in role execution.
- Resolved guest issues promptly, ensuring quality assurance.
- Trained tellers on new products, achieving customer satisfaction.
- Enhanced branch NPS through effective customer engagement.
- Spearheaded new business development through targeted outreach, resulting in new money opportunities.
Front Desk Guide
The FOUND
Chicago
2019.03 - 2022.01
- Facilitated property management and guest relations efficiently.
- Promoted partnerships, driving exceptional guest service.
- Coordinated with Food & Beverage operations for groups and weddings.
- Resolved guest issues promptly and showing quality assurance.
Executive Assistant
Food for Thought Events & Catering
Chicago
2016.10 - 2018.10
- Optimized administrative tasks, aligning sales strategies with global economic trends.
- Streamlined administrative processes, enabling data-driven sales strategies and contributing to revenue.
- Provided crucial support in administering catering team processes, fostering efficiency and success.
- Coordinated meetings and strategies daily activities to ensure efficiency in time management.
Education
ASSOCIATES DEGREE - APPLIED SCIENCE
Le Cordon Bleu College of Culinary
Chicago, IL06.2016
High School Diploma -
Thornridge High School
Dolton, IL2014-05
Skills
- Customer Service
- Sales Management
- Business Development
- Salesforce
- Administrative Support
- Finance
- Team Leadership
- Time Management
- Conflict Resolution
- Customer Retention
- Networking
Timeline
Relationship Banker
Wintrust
2023.01 - Current
Concierge Banker
Citibank
2022.03 - 2023.02
Front Desk Guide
The FOUND
2019.03 - 2022.01
Executive Assistant
Food for Thought Events & Catering
2016.10 - 2018.10
ASSOCIATES DEGREE - APPLIED SCIENCE
Le Cordon Bleu College of Culinary
High School Diploma -
Thornridge High School