Summary
Overview
Work History
Skills
Education
Timeline
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Gia Mingo

Charlotte,NC

Summary

My name is Gia Mingo. I'm from Charlotte NC. In my experience I’ve worked in ; Retail, Customer service, Marketing, Property Management, and Finance. Within that time I’ve developed an excellent work ethic throughout these roles.

Overview

6
6
years of professional experience

Work History

RELATIONSHIP BANKER

Truist
10.2023 - Current
  • I control reporting monies to Brinks, shipping and receiving
  • Opening accounts for new clients
  • Closing accounts for clients
  • Secure loan applications
  • NC Licensed Notary
  • Teller trained in transactions and large withdrawals and deposits
  • Operations champion; Controls audit reporting and operations manuals.
  • Vault supervisor; handling over $300,000- $400,000 in cash balancing
  • Order new debit card or credit cards for clients
  • Open up investment accounts; such as Money markets, CD’s, & HELOC if needed
  • Maintaining $25,000 in my cashbox total
  • In control of balancing TCR ( a device that provides large withdrawal amounts) cash amount $80,000-$101,000
  • Follows all opening and closing procedures for the branch
  • Providing excellent customer service
  • Prints out reports for monday meetings
  • Provide feedback on branch OSAT numbers and goals for the month
  • Verifies signatures on customer accounts

MARKETING MANAGER

Rangewater Real Estate
08.2022 - 10.2023
  • Approved and denied potential prospects based on their income credit
  • Generated renewal notices for residents
  • Maintains all the marketing for our property
  • Social Media Manager
  • Generated leases for potential tenants
  • Filed evictions based on their payment history
  • Planned residential events for the property
  • Faxed/ Printed paperwork for residential tenants
  • Completed various of reports due for our weekly meetings
  • Planned meetings depending on our lease percentages per month
  • Controlled our incentives pay report
  • Toured potential residents and provided excellent customer service skills

LEASING AGENT

Bell Partners
08.2021 - 08.2022
  • Generate leases for future/current residents
  • Tour prospects
  • Complete Market Surveys
  • Update Radix Reports
  • Maintains renewal tracker
  • Cross-trained on ACM Duties
  • Expert in posting batches for monies
  • Assist with eviction filings
  • Expert in generating renewal offers/ Update Radix Reports
  • Walk units before/after move-ins
  • Maintain leasing office/clubhouse appearance
  • Follow up with prospects.

Customer Experience Manager

Lowes Home Improvment
07.2020 - 08.2021
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Provided customer with refunds or discounts on damaged or undelivered items for the inconvenience.
  • Conducted meetings based off my teams performance for the week.
  • Provided my team with goals for the week needed to reach our incentive payouts.

Navigation Cadet

Concentrix
05.2019 - 07.2020
  • Ensuring safe transportation for clients while traveling
  • Provided customer with navigation or traffic updates on their routes.
  • Improved navigational accuracy by diligently plotting courses and updating charts.
  • Enhanced safety on board by conducting regular equipment checks and maintenance tasks.
  • Conducted long phone calls to ensure client reach their destinations
  • Promptly provided road accidents and detour routes for clients.
  • Great customer service skills
  • Efficient and reliable while providing directions to client

Skills

  • Administration
  • Critical Thinking
  • Wireframe Creation
  • Front End Coding
  • Problem-Solving
  • Computer Literacy
  • Project Management Tools
  • Strong Communication
  • Real Estate
  • Finance
  • Marketing

Education

Hickory Ridge High School (2015-2019)

Rowan Cabarrus Community College (2019-2021)

Timeline

RELATIONSHIP BANKER

Truist
10.2023 - Current

MARKETING MANAGER

Rangewater Real Estate
08.2022 - 10.2023

LEASING AGENT

Bell Partners
08.2021 - 08.2022

Customer Experience Manager

Lowes Home Improvment
07.2020 - 08.2021

Navigation Cadet

Concentrix
05.2019 - 07.2020

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Gia Mingo