Angela Woodrum
Bloomington,IL
Summary
Results-driven professional with expertise in client relations and team support. Proficient in security protocols, service operations, and clerical tasks. Strong communication and organizational skills enhance efficiency and teamwork. Committed to maintaining a professional demeanor while delivering high-quality results.
Overview
22
22
years of professional experience
Work History
Relationship Banker
Heartland Bank & Trust
11.2023 - Current
- Developed and maintained strong client relationships through personalized banking solutions.
- Identified customer needs to recommend appropriate financial products and services.
- Conducted thorough financial assessments to enhance customer satisfaction and retention.
- Collaborated with team members to streamline banking processes, improving service efficiency.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Administrative/ Legal Assistant
Ostling & Abbott
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Shift Leader Manager
Bob Evans
12.2014 - 04.2022
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipt's for catering and inventory movements.
- Supervised ongoing daily production phases.
Service Manager
Super Gyros
05.2013 - 03.2016
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
CNA
Louise Nichols
12.2012 - 12.2013
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
SERVER
Shooters Lounge
03.2004 - 09.2012
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Allergen Certificate -
Safe Food Handlers Corporation
03.2019
CNA - undefined
Carepaks Medical Supply CNA Program
Normal, IL12.2012
GED - undefined
Normal Community
Normal, IL05.2000
Skills
- Office Administration
- Making Appointments
- Multi-Line Telephone Systems
- Patient Reception
- Business Administration
- Greeting and Seating Clients
- Appointment Booking
- Customer and Client Relations
- Verbal and Written Communication
- Correspondence and Office Documents
- Legal Document Preparation
- Organization and Efficiency
- Relationship building and management
- Customer Service-oriented
- Cash handling
- Financial services
Timeline
Relationship Banker
Heartland Bank & Trust
11.2023 - Current
Administrative/ Legal Assistant
Ostling & Abbott
04.2022 - Current
Shift Leader Manager
Bob Evans
12.2014 - 04.2022
Service Manager
Super Gyros
05.2013 - 03.2016
CNA
Louise Nichols
12.2012 - 12.2013
SERVER
Shooters Lounge
03.2004 - 09.2012
CNA - undefined
Carepaks Medical Supply CNA Program
GED - undefined
Normal Community
Allergen Certificate -
Safe Food Handlers Corporation