Lyniece Keeton
New Albany,MS
Summary
Results-driven customer service expert with over nine years of experience in fast-paced environments, including food service, retail, and customer support. Proven track record in enhancing customer satisfaction through effective communication, problem-solving, and product knowledge. Adept at building strong relationships, managing conflicts, and driving sales while maintaining a positive, team-oriented approach. Committed to delivering exceptional service and fostering customer loyalty.
Overview
12
12
years of professional experience
Work History
Relationship Banker I
Regions Bank
New Albany, MS
06.2025 - Current
- Handle deposits, withdrawals, check cashing, loan payments, and account transfers accurately.
- Count, package, and balance cash drawers at the beginning and end of shifts, reconciling discrepancies and turning in excess or damaged currency.
- Greet customers, answer account inquiries, resolve basic issues, and provide information on bank products and services.
- Follow established security procedures, identify potential signs of fraud, maintain the confidentiality of customer information, and adhere to all bank policies and regulations.
- Identify customer needs and cross-sell or refer them to appropriate bank products, services, or specialists.
- Record and report transaction details, maintain a clean work area, and assist with other tasks assigned by management.
Shipping Coordinator
HM Richards, Inc
Guntown, MS
12.2020 - 06.2025
- Operate and maintain gluing machinery to ensure high-quality production of upholstered furniture.
- Collaborate with team members to set up production lines, optimizing workflow for efficiency.
- Monitor glue application processes to ensure proper adhesion and consistency across products.
- Conduct regular quality checks to identify and resolve issues, maintaining strict adherence to company standards.
- Assist in training new employees on machine operation and safety protocols.
- Maintain a clean and organized work area, ensuring compliance with safety regulations.
- Communicate effectively with supervisors and other departments to coordinate production schedules and resolve any arising challenges.
Phlebotomist
North Mississippi Medical Center
Tupelo, MS
01.2021 - 07.2021
- Greeting patients, verifying their identities, explaining procedures, and calming individuals who may be nervous.
- Safely performing venipunctures, finger sticks, or heel sticks to collect blood samples.
- Accurately labeling all tubes, tracking samples, and preparing them for transport to preserve specimen integrity.
- Following strict infection-control protocols, sanitizing equipment, and safely disposing of sharps to prevent contamination.
- Updating patient records in organizational databases and tracking the types and amounts of tests required.
Customer Service Representative
IQOR/AT&T (call center)
Tupelo, MS
01.2018 - 04.2019
- Managed a high volume of inbound and outbound calls, assisting customers with inquiries, account issues, and service requests.
- Effectively diagnosed customer problems and provided tailored solutions, ensuring prompt and efficient resolution to enhance customer satisfaction.
- Accurately recorded customer interactions and updated account information in the CRM system, maintaining detailed logs for follow-up.
- Worked with various departments to escalate complex issues and ensure seamless service delivery, enhancing the overall customer experience.
- Consistently met or exceeded key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and resolution rates.
Paint Associate
Lowe’s
New Albany, MS
11.2017 - 12.2020
- Maintained up-to-date knowledge of store inventory, promotions, and services to assist customers effectively and encourage upselling.
- Addressed customer complaints and concerns with empathy, finding solutions quickly to ensure satisfaction and loyalty.
- Worked closely with team members to achieve sales goals and improve customer service standards, fostering a supportive work atmosphere.
- Assisted in onboarding and training new employees on customer service protocols and store policies.
- Welcomed customers and provided knowledgeable assistance with product inquiries, ensuring a positive shopping experience.
Cashier
Burger King
New Albany, MS
04.2014 - 11.2017
- Greeted customers with a friendly attitude and provided prompt service to create a welcoming atmosphere.
- Managed cash transactions efficiently, including processing payments, giving change, and maintaining accurate cash drawers.
- Assisted customers by providing information about menu items, promotions, and combo deals, enhancing their dining experience.
- Worked closely with kitchen staff to ensure timely order preparation and delivery, maintaining a smooth workflow during peak hours.
- Addressed customer complaints and concerns with empathy and professionalism, striving to resolve issues quickly to ensure satisfaction.
- Received positive feedback from customers about exceptional service and efficiency during high-volume periods.
Education
Diploma -
Ingomar Attendance Center
05.2015
Skills
- Customer Relations
- Clerical Skills
- Time Management
- Building long-term relationships
- Advanced Excel Skills
- Attention to Detail
- Administration
- Conflict Resolution
- Team Collaboration
Timeline
Relationship Banker I
Regions Bank
06.2025 - Current
Phlebotomist
North Mississippi Medical Center
01.2021 - 07.2021
Shipping Coordinator
HM Richards, Inc
12.2020 - 06.2025
Customer Service Representative
IQOR/AT&T (call center)
01.2018 - 04.2019
Paint Associate
Lowe’s
11.2017 - 12.2020
Cashier
Burger King
04.2014 - 11.2017
Diploma -
Ingomar Attendance Center