MIKAYEL HOKTANYAN
Los Angeles,United States
Summary
Dynamic professional with a strong track record in banking, sales, and executive operations, showcasing a unique blend of client relationship management and revenue growth strategies. Proven expertise in supporting executives through meticulous scheduling, comprehensive documentation, and strategic coordination to ensure optimal efficiency. Exceptional leadership skills foster team collaboration and workflow optimization in fast-paced environments. Committed to balancing customer-facing responsibilities with discreet executive support, consistently surpassing performance goals while upholding the highest standards of confidentiality and professionalism.
Overview
7
7
years of professional experience
Work History
Relationship Banker
Bank of America
04.2025 - 08.2025
- Built and maintained a portfolio of client relationships by providing personalized financial solutions.
- Partnered with specialists in lending, mortgage, and small business to meet customer needs.
- Consistently exceeded sales and referral goals through proactive outreach and in-branch engagement.
- Managed account openings, credit applications, and financial product recommendations while ensuring compliance with banking regulations.
- Delivered exceptional customer service by resolving complex account issues promptly and professionally.
- Conducted financial wellness reviews to help clients achieve short- and long-term goals.
- Educated customers on digital banking tools, security best practices, and fraud prevention.
Retail Sales Consultant
AT&T
04.2024 - 04.2025
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Exceeded sales goals by 115% utilizing exemplary customer service skills.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Lead Barista
Coffee House
01.2021 - 04.2023
- Led daily operations, including opening/closing duties, cash handling, and shift scheduling to maintain smooth workflow.
- Trained, coached, and supervised a team of baristas to uphold quality standards and exceptional customer service.
- Prepared a variety of coffee and specialty beverages to exacting standards, ensuring consistency and presentation.
- Managed inventory and supply orders to prevent shortages and control costs.
- Handled customer concerns with professionalism, ensuring a positive resolution and repeat business.
- Developed strong rapport with regular customers, enhancing loyalty and community engagement.
- Maintained a clean, organized, and compliant work environment in line with food safety regulations.
Executive Administrative Assistant
MBF (Family Owned)
12.2018 - 04.2023
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
Education
Associate of Science - Business Administration
Glendale Community College
Glendale, California06-2026
Bachelor of Science - International Relations
Yerevan State University
Yerevan, Armenia04.2023
Skills
- Project coordination
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Customer Service-oriented
- Project management
- Mail handling
- Effective team management
- Relationship development
- Sales & Revenue Growth
- Sales
- Cross-Sales
- Negotiation
- Building Relationships
- Problem Solving
- Critical thinking
- Taking Ownership
- De-Escalation
- Coaching and Mentoring
- Operational Oversight
- Multilingual Communications
- Financial services
- Business development
- Recordkeeping requirements
- Executive support
LANGUAGES
Armenian
Russian
English
Timeline
Relationship Banker
Bank of America
04.2025 - 08.2025
Retail Sales Consultant
AT&T
04.2024 - 04.2025
Lead Barista
Coffee House
01.2021 - 04.2023
Executive Administrative Assistant
MBF (Family Owned)
12.2018 - 04.2023
Associate of Science - Business Administration
Glendale Community College
Bachelor of Science - International Relations
Yerevan State University
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