Simon Hwang
Los Angeles,United States
Summary
Dynamic System Administrator with proven expertise at PCB Bank, excelling in data management and security protocols. Adept at optimizing system performance and enhancing communication through Microsoft 365. Recognized for exceptional problem-solving skills and effective team collaboration, ensuring minimal downtime and robust recovery capabilities. Committed to delivering high-quality IT support and solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Administrator
PCB Bank
Los Angeles, California
10.2023 - Current
- Managed data backup operations to ensure system integrity and recovery capabilities.
- Created and managed virtual machines for efficient resource allocation.
- Administered Group Policy and Active Directory to enforce security policies.
- Oversaw Microsoft 365 services through Exchange for seamless communication.
- Executed patch management for Windows, servers, and ATMs to enhance security.
- Provided Tier II support for hardware, software, and network issues to minimize downtime.
- Configured systems, software, and peripherals to achieve optimal performance.
- Coordinated with vendors to improve service quality and resolve technical issues.
- Software/Applications: VMWare, Zerto, AD, MS365, VSphere, Fortinet, RingCentral, ArcServe, TSPlus, FIS, Mimecast, Zoho, ServiceDesk, ManageEngine
IT Support Engineer
QuadraNet Enterprises LLC
03.2023 - 10.2023
- Executed equipment installation and configuration of servers and networking devices per operating procedures.
- Monitored systems to ensure servers and networks operated efficiently in optimal conditions.
- Identified and resolved hardware and software issues while performing routine updates and patches across multiple platforms.
- Managed data center operations, maintaining physical security and accurately documenting on-site inventory.
- Responded to incidents promptly to mitigate disruptions to operations.
- Ensured compliance with data privacy, disaster recovery, and physical access control protocols.
Clinical Technician II
INOVA
09.2020 - 09.2022
- Coordinated with nurses and team members to deliver high-quality patient care in compliance with HIPAA regulations.
- Ensured patient safety by adhering to established protocols.
- Provided exceptional patient experiences through attentive service.
- Assessed and addressed patient needs accurately to enhance care delivery.
- Updated patient records promptly to maintain accurate status communication.
Education
Bachelors of Science - Computer Information Systems
California State University
Los Angeles12.2024
Bachelors of Science - Computer Science
American University
Washington D.C.06.2022
Associate of Science - Psychology
Northern Virginia Community College
Manassas, VA06.2021
Skills
- CompTIA Security
- System administration
- Network troubleshooting
- Technical support
- Data management
- Project management
- Team collaboration
- Problem-Solving
- Critical Thinking
- Microsoft 365
Certification
Security+, CompTIA, 12/01/22, verify.comptia.org/, Q809E0K5BMQ1Q43X
References
References available upon request.
Timeline
System Administrator
PCB Bank
10.2023 - Current
IT Support Engineer
QuadraNet Enterprises LLC
03.2023 - 10.2023
Clinical Technician II
INOVA
09.2020 - 09.2022
Bachelors of Science - Computer Information Systems
California State University
Bachelors of Science - Computer Science
American University
Associate of Science - Psychology
Northern Virginia Community College