Catherine Reyes
Miami,FL
Summary
Experienced banking professional with superior attention to detail and excellent problem solving skills in high pressure environments.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Regions Bank
07.2020 - Current
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Streamlined business operations by implementing efficient administrative processes and procedures.
Head Teller
Regions Bank
08.2017 - 07.2020
- Created teller schedule to keep weekly and weekend shifts properly staffed
- Recognized and prevented fraudulent activities and suspicious transactions
- Made sure bank operations were up to date and in compliance
- Filed SARs.
Teller
Regions Bank
08.2015 - 08.2017
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Assisted customers with banking needs and inquiries
- Maintained friendly and professional customer interactions.
Front Desk Receptionist
European Wax Center
Coral Gables, FL
06.2013 - 08.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Sold wax packages and products to customers
Education
Associate of Arts - Accounting And Finance
Miami Dade College
Miami, FLSkills
- Great oral and written communication
- Operational Efficiency
- Excellent problem solving skills
- Decision-making capabilities
- Attention to detail
- Self Motivated
Timeline
Relationship Banker
Regions Bank
07.2020 - Current
Head Teller
Regions Bank
08.2017 - 07.2020
Teller
Regions Bank
08.2015 - 08.2017
Front Desk Receptionist
European Wax Center
06.2013 - 08.2015
Associate of Arts - Accounting And Finance
Miami Dade College