Lisa Johnson
Brunswick,GA
Summary
Analytical and meticulous sales professional with over 25 years of comprehensive experience in relationship-building, partnership cultivation, top account retainment and profit channel growth. Self-motivated leader with expertise in expanding network connections, persuasively introducing products, inventory control and projections, and territory development. Talented at identifying customer needs to deliver effective solutions. Strategically driving full sales life cycles utilizing several CRM programs.
Overview
22
22
years of professional experience
Work History
Relationship Banker
SunTrust Now Truist
08.2021 - Current
- Worked with clients to address and respond to client management issues including fraud claims and
- Backed up teller team by handling needs of new and existing customers at main counter.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Increased daily sales by upselling Personal and Business banking products and financial services to customers.
- Processed and submitted loans, lines of credit, and credit card applications using SPRINT and followed up with underwriters.
- NMLS 2228468
HR Intern/Mental Health Technician
Saint Simon's By The Sea
12.2018 - 06.2021
- Assist HR Director with employee record keeping, including unemployment and I-9 forms to support compliance procedures.
- Performed various administrative functions.
- Created and updated tracking spreadsheets that identify reasons employees left employment at Saint Simon's by the Sea using Excel.
- Audited all employee files in preparation for Joint Commission recertification.
- Determined which employees were missing continuing education certificates and scheduled times for testing.
- Held education groups .
- Completed Q15 rounds and charted.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Sales Professional
Golf Cart Wholesale
04.2014 - 12.2016
- Evaluated inventory and delivery needs, optimizing strategies to meet client demands.
- Conducted on-site product demonstrations to highlight features, answer client questions and advise on custom accessories.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Presented quotes with clear pricing information and deliverables specifications.
Business Development Representative
Payment Systems
08.2010 - 04.2014
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Conferred with existing and potential customers to assess requirements and propose optimal business solutions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Implemented up-selling strategies, encompassing recommendation of business solutions offered by Payment Systems.
- Member of Payment Systems President's Club 2013 -20014 given to top 10% of producers nation wide.
- Maximized customer retention by resolving issues quickly.
Sales Specialist Inside and Internet
Saturn Of Orange Park
12.2008 - 09.2009
- Outlined sales, warranty and service procedures.
- Completed registration paperwork and sales documentation.
- Negotiated vehicle prices for any trades and secure financing for customers.
- Responded to customer enquiries via telephone and email.
- Located desired vehicles at auctions and other dealerships.
- Maintained book of business by close contact via Promax CRM.
- Updated website with new inventory.
- Sales Professional of the month 2009 February, March, May, June, July, September, November, and December.
Marketing Director
Hauler King
04.2004 - 06.2008
- Accomplished industry-leading successes for Hauler King through market research to establish target market's needs and wants.
- Collaborated with conversion companies' engineers to develop Western Hauler bed specific to horse and cattle trailers for target market.
- Sponsored rodeos and barrel racing events with various rodeo associations nationwide and placed Hauler King inventory prominently.
- Worked with Big Truck Trader marketing teams to ensure proper print and internet presence.
- Recruited and led exceptional team of six Sales Professionals.
- Trained team in product knowledge, merchandising and sales processes.
- Initiated monthly sessions with dealership network to brainstorm new ideas and promotional strategies.
- Updated website as new products arrived from converters.
- Scheduled drivers and arranged travel for deliveries nationwide.
New Car Sales Professional
Donald Craig Mazda Suzuki
05.2001 - 06.2004
- Top performer in the extremely competitive environment of the sixth largest Suzuki dealership in the United States.
- Maintained above average CSI scores required by Mazda and Suzuki by properly utilizing CRM program to follow up with client base.
- Prepared all documents required by finance and DMV.
- Consistently met sales goals set by management.
- Followed up with sold clients
Education
BBA - Marketing
College Of Coastal Georgia
Brunswick, GA12.2019
Skills
- Multiple CRM proficiency
- Sales forecasting
- Business-to-Business Sales
- MS Office proficiency
- Relationship development
- Exceptional oral and written communication skills
- Business Development
- Contract Preparation
- Negotiations
- Financial services
Timeline
Relationship Banker
SunTrust Now Truist
08.2021 - Current
HR Intern/Mental Health Technician
Saint Simon's By The Sea
12.2018 - 06.2021
Sales Professional
Golf Cart Wholesale
04.2014 - 12.2016
Business Development Representative
Payment Systems
08.2010 - 04.2014
Sales Specialist Inside and Internet
Saturn Of Orange Park
12.2008 - 09.2009
Marketing Director
Hauler King
04.2004 - 06.2008
New Car Sales Professional
Donald Craig Mazda Suzuki
05.2001 - 06.2004
BBA - Marketing
College Of Coastal Georgia