Amari Nixon
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
03.2022 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Dietary Aide
Charleston Area Medical Center
08.2021 - 03.2022
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Crew Member Team Leader
Taco Bell
06.2020 - 08.2021
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Reduced employee turnover rate by creating a supportive work culture and providing opportunities for growth and development.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
Security Guard
Allied Universal Security Services
11.2019 - 06.2020
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
High School Diploma -
Centennial High School
Ellicott City, MD05.2020
Skills
- Exceptional maturity and patience in handling difficult situations
- Strong in time management, organization, and multitasking
- Proficient in Microsoft Office, Adobe Creative Suite, and Excel
- Works well with others
- Employee Training
- Customer service focus
- Decision-Making
- Cash Handling
- Quality Assurance
- Inventory Control
- Staff Development
- Staff Training and Onboarding
- Equipment Troubleshooting
- Computer Skills
- Critical Thinking
- Active Listening
Certification
06/01/22, shift manager, servsafe
Timeline
Shift Manager
Taco Bell
03.2022 - Current
Dietary Aide
Charleston Area Medical Center
08.2021 - 03.2022
Crew Member Team Leader
Taco Bell
06.2020 - 08.2021
Security Guard
Allied Universal Security Services
11.2019 - 06.2020
High School Diploma -
Centennial High School