Amari Parks

• Assisting customers with online and in store purchases

• Building a strong rapport with customers via phone, chat and email.

• Providing strong customer support with online and in store services.

• Email/Chat certified support agent

• Tracking orders for customers

Email Customer Service Representative

• Assisted customers via email and phone

• Greeted customers

• Conducted customer service surveys

• Resolved customer issues

• Worked in the inbound call center

• Collected and documented orders

• Responded to inquiries and issues

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Assisted with technical support duties

• Handled billing issues and order inquiries

• Provided assistance to clients

• Answered phone and assisted clients with changes in medical accounts.

• Maintained up-to-date knowledge of customer accounts

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Provided excellent technical support