Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
9
9
years of professional experience
Work History
Order Picker
Hollywood Feed
Memphis Tn
01.2025 - 02.2026
Operated various material handling equipment to efficiently pick and pack customer orders.
Ensured accurate order fulfillment by verifying product quantities and specifications before shipment.
Maintained cleanliness and organization of work area to promote safety and efficiency within the warehouse.
Implemented best practices for packaging materials to minimize damage during transportation.
Assistant Store Manager
PepBoys
Memphis, Tennessee
01.2024 - 11.2024
Coordinated solutions to resolve escalated customer service issues.
Enforced employee adherence to company practices, policies and procedures.
Ran promotions and in-store events to increase sales.
Scheduled and delegated assignments to maximize coverage.
Monitored inventory levels to plan orders and meet store demands.
Collaborated with store manager to meet revenue goals.
Managed daily store operations to ensure smooth functioning and customer satisfaction.
Conducted regular audits to maintain compliance with company standards and regulations.
Commercial Sales Manager
AutoZone
Memphis, Tennessee
03.2020 - 08.2024
Developed and implemented sales strategies to increase commercial revenue.
Conducted regular sales meetings to review progress and set targets for team.
Managed team of sales representatives, providing coaching and support as needed.
Managed efficient deliveries by planning routes and managing drivers.
Identified new business opportunities through market research and networking.
Monitored competitor activities to stay ahead of trends in commercial market.
Trained new team members on company products, services, and selling techniques.
Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
Sales and Service Specialist
Firestone
Memphis, Tennessee
01.2021 - 08.2022
Achieved sales and retention quotas with use of established procedures and innovative methods.
Conducted routine maintenance work to enhance vehicle functionality and longevity.
Provided detailed product knowledge to customers, enabling informed purchasing decisions.
Conducted regular check-ins with existing clients to identify upsell opportunities.
Met or exceeded monthly sales targets consistently.
Established rapport with customers, resulting in repeat business and referrals.
Overcame customer objections using product demonstrations.
Sourced and delivered special orders to fulfill customer requests.
Prepared detailed invoices outlining labor, parts, and fees associated with each service performed.
Material Handler
Nike
Memphis, Tennessee
05.2017 - 07.2018
Operated forklifts and other material handling equipment.
Led pallets, cardboard and scrap material recycling.
Unloaded multiple trucks per day, staging items for storage or immediate use.
Transported material in and out of warehouse using forklift and other equipment or vehicles.
Education
Bachelor of Science - Logistics And Materials Management
Southern New Hampshire University
Hooksett, NH
05-2027
Skills
Stock management
Team management
Forklift Certified
Store organization
Timeline
Order Picker
Hollywood Feed
01.2025 - 02.2026
Assistant Store Manager
PepBoys
01.2024 - 11.2024
Sales and Service Specialist
Firestone
01.2021 - 08.2022
Commercial Sales Manager
AutoZone
03.2020 - 08.2024
Material Handler
Nike
05.2017 - 07.2018
Bachelor of Science - Logistics And Materials Management