Amari Wicks
Sacramento,CA
Summary
Motivated professional with more than 3 years of experience in compliance, fact-finding, record review, and administrative support. Detail-oriented and skilled in gathering and analyzing information, maintaining accurate documentation, identifying discrepancies, and ensuring adherence to policies and procedures. Seeking a position where I can utilize my existing skills and expertise while continuing to grow professionally and contribute to the organization's success.
Overview
8
8
years of professional experience
Work History
Attendance Specialist
Catalyst Kids
Sacramento, CA
01.2024 - Current
- Served as first point of contact for Attendance, addressing emails and requests from enrollment specialists, staff, and center lead to ensure timely communication.
- Developed and updated spreadsheets to track Attendance Per Center in software database, facilitating accurate reporting.
- Compiled and submitted monthly attendance reports for all 100 centers, ensuring data was available for review by month-end.
- Assisted with accounts receivable department by tracking Non-Contracted students that may attend the program when not scheduled.
- Review Attendance Records Daily to follow compliance and policy guidelines.
- Ensured confidential student records and schedules remained accurate and compliant with established policies and agreements.
Enrollment Specialist
Catalyst Kids
Sacramento, CA
07.2022 - 01.2024
- Qualified parents for school programs (Before and After, Camp/Vacation Only, All Inclusive) by collecting and analyzing relevant data.
- Processed applications for school programs by reviewing submitted documents and verifying eligibility. with required supporting documentation.
- Conducted outgoing calls to parents for employment verification and clarification of policy questions.
- Responded to daily emails from parents and Center Lead Managers.
- Created schedules for pick up and drop off times based on subsidy or private enrollment.
- Conducted team audits to verify compliance and accuracy of information.
- Understood and interpreted rules, policies and regulations.
Customer Service Representative I
Healthnet Center
Sacramento, CA
10.2021 - 03.2022
- Handled telephone and written inquiries from members and providers, ensuring accurate information delivery using reference materials and resources.
- Guided members and providers through website registration and navigation, enhancing user experience and accessibility.
- Processed data entry to document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
- Coordinated and entered patient information and new patient setups into customer information system, supporting data accuracy and service efficiency.
Customer Service Specialist
Bonney Plumbing
Rancho Cordova, CA
02.2021 - 06.2021
- Handled high-volume inbound customer service calls, showcasing strong work ethic and ability to manage multiple inquiries effectively.
- Coordinated scheduling and communication with service technicians to ensure timely fulfillment of customer requirements.
- Utilized windows-based and web-based systems to track routes and enhance scheduling efficiency.
- Successfully exceeded monthly sales target goals.
Customer Loyalty Specialist
Aptive Environmental
Sacramento, CA
07.2018 - 07.2020
- Received inbound customer calls and resolved customer conflict and inquiries.
- Coordinated scheduling of technician routes, ensuring timely communication of changes to customers and technicians.
- Managed accounts receivable by contacting customers for collections and resolving credit card disputes.
- Recruited and hired office staff to support and enhance company culture.
Education
Natomas Pacific Pathways Prep - School of Law and Criminal Justice
Natomas Pacific Pathways Prep
Sacramento, CA01-2016
Skills
- Attendance Tracking
- Data analysis
- Compliance Monitoring
- Eligibility verification
- Data quality control
- Record keeping
- Microsoft Office proficiency
- Efficient multi-tasking
- Time Management
- Organization
- Deadline management
- Attention to Detail
- Communication Skills
Timeline
Attendance Specialist
Catalyst Kids
01.2024 - Current
Enrollment Specialist
Catalyst Kids
07.2022 - 01.2024
Customer Service Representative I
Healthnet Center
10.2021 - 03.2022
Customer Service Specialist
Bonney Plumbing
02.2021 - 06.2021
Customer Loyalty Specialist
Aptive Environmental
07.2018 - 07.2020
Natomas Pacific Pathways Prep - School of Law and Criminal Justice
Natomas Pacific Pathways Prep