Amaria Rush
Summary
Dynamic and results-oriented professional with extensive experience in customer service and technical support, notably with Charter Spectrum. Excelled in resolving complex internet-related issues, enhancing customer satisfaction through expert network diagnostics and empathetic client interactions. Recognized for outstanding work ethic and integrity, consistently exceeding performance expectations.
Overview
9
9
years of professional experience
Work History
Internet Technical Support Representative
Charter Spectrum
03.2019 - Current
- Developed strong relationships with clients by consistently exceeding expectations in technical knowledge and problem-solving abilities.
- Ensured a high level of customer satisfaction with prompt resolution of software, hardware, and network problems.
- Increased customer satisfaction by providing timely and accurate technical support for internet-related issues.
Customer Service Representative
24-7 Intouch
10.2017 - 02.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
Crew Member
McDonald's Fast Food Restaurant
07.2015 - 10.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Boca Ciega High School
Gulfport, FL05.2017
Skills
- Wireless Networking
- Time management skills
- Customer Service
- Network diagnostics
- Patience and Empathy
- Work Ethic and Integrity
Timeline
Internet Technical Support Representative
Charter Spectrum
03.2019 - Current
Customer Service Representative
24-7 Intouch
10.2017 - 02.2019
Crew Member
McDonald's Fast Food Restaurant
07.2015 - 10.2017
High School Diploma -
Boca Ciega High School