Amaria York
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
07.2022 - Current
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew Trainer
McDonald's
05.2021 - 07.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
Crew Member
McDonald's
07.2019 - 08.2020
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
Bachelor of Science - Counseling Psychology
University of North Carolina At Greensboro
Greensboro, NC05.2025
Skills
- Decision-Making
- Accurate money handling
- Customer service focus
- Delegation capabilities
- Shift leadership
- Staff Supervision
- Punctual and Reliable
- Energetic and Enthusiastic
Certification
- Certified Swing Manager, McDonald's - 2022
- [Food Safety Certification], Mcdonald's - 2021
Timeline
Shift Manager
McDonald's
07.2022 - Current
Crew Trainer
McDonald's
05.2021 - 07.2022
Crew Member
McDonald's
07.2019 - 08.2020
Bachelor of Science - Counseling Psychology
University of North Carolina At Greensboro