Amariah Madison
Sacramento,CA
Summary
Results-oriented HR professional with hands-on experience in HR administration, employee relations, and onboarding. Led multi-department teams, fostering positive employee experiences and driving engagement. Skilled in partnering with leadership, supporting compliance, and improving processes. Seeking HR Coordinator / People Operations role to leverage expertise and contribute to organizational success.
Overview
6
6
years of professional experience
Work History
HR Administrator
FedEx
Sacramento, California
08.2025 - Current
- Facilitated new-hire orientations, educating employees on HR policies, benefits, and procedures to enhance onboarding experience.
- Partnered with HR leadership to support recruiting and hiring activities, coordinating interviews and fostering employee engagement.
- Managed employee inquiries and workplace concerns, serving as primary contact to ensure effective communication and resolution.
- Conduct I-9 employment eligibility verifications and support ongoing compliance with employment documentation requirements.
- Maintain HRIS data integrity through regular audits and updates to ensure confidentiality and compliance.
Operations Manager
Hertz
Sacramento, California
01.2024 - 05.2025
- Managed airport operations in fast-paced environment, overseeing 75 employees across 4 departments to ensure seamless service delivery.
- Oversaw employee onboarding, training, scheduling, and performance monitoring to ensure operational efficiency and adherence to policies.
- Partnered with senior leadership on staffing needs, performance evaluations, and operational planning.
- Addressed employee relations issues, coaching team members, and resolving conflicts to maintain morale and productivity.
- Resolved customer issues promptly, contributing to revenue growth and improving employee and customer satisfaction.
Customer Experience Associate
Hertz
Sacramento, California
09.2023 - 01.2024
- Constantly delivered high-quality customer service, driving our sales initiatives by promoting vehicle upgrades, protection plans, and other value-added services.
- Collaborated with team members to identify and meet customer needs, improving overall experience.
- Resolved issues promptly in fast-paced environment, maintaining customer satisfaction.
Budget Office Assistant
Clark Atlanta University
Atlanta, Georgia
01.2020 - 05.2023
- Provided technical, clerical, and administrative support to Budget Management Team, ensuring accuracy in handling confidential documents and financial records.
- Assisted with data processing and reporting, contributing to streamlined office operations.
- Coordinated office activities and facilitated cross-departmental communication to enhance collaboration.
Education
Bachelor of Arts - Business Administration And Management
Clark Atlanta University
Atlanta, GASkills
- Talent acquisition
- Employee onboarding
- Employee relations and conflict resolution
- Workday HRIS
- Microsoft Office Suite/ Excel
- Training facilitation
Volunteer Experience
- Directed a 9-member event committee to plan and execute employee appreciation events serving 200+ staff, including vendors and management.
- Coordinated holiday outreach efforts in partnership with Sacramento Children's Home through their Adopt-a-Family program, providing Christmas gilts to a family in need.
- Organized and led community and employee engagement initiatives, including securing a business sponsorship with the American Cancer Society raising over $500+ for Breast Cancer Awareness Month.
Languages
Elementary Spanish
Timeline
HR Administrator
FedEx
08.2025 - Current
Operations Manager
Hertz
01.2024 - 05.2025
Customer Experience Associate
Hertz
09.2023 - 01.2024
Budget Office Assistant
Clark Atlanta University
01.2020 - 05.2023
Bachelor of Arts - Business Administration And Management
Clark Atlanta University