A'mariah Neptune
Coral Springs,FL
Summary
Reliable and adaptable professional with experience in retail, warehouse, admin, and management roles. Skilled in customer service, computer systems, and time management. Quick to learn, calm under pressure, and ready to thrive in fast-paced, team-driven environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Blue Cross and Blue Shield
Coral Springs, FL
10.2023 - 01.2025
- Handled inbound and outbound calls, providing exceptional customer service and support.
- Responded to inquiries from insurers and internal staff regarding credential timelines
- Maintained strict confidentiality with sensitive documents.
- Maintained accurate records of customer interactions and transactions in the database using data spreadsheets.
- Resolved customer complaints professionally, striving for positive outcomes.
- Supported billing and invoices & verified provider credentials (licenses, insurance, and background checks)
Package Handler
USPS
Boca Raton, FL
06.2022 - 01.2023
- Sorted and scanned packages according to delivery route codes
- Maintained a fast work pace in a physically demanding environment
- Worked collaboratively in team shifts to meet overnight delivery goals
- Supported lifting of items weighing up to 50 pounds.
Associate/Team Lead
Target
Coral Springs, FL
07.2021 - 03.2022
- Assisted customers in various departments, including style, fulfillment, and cashier, ensuring a positive shopping experience.
- Managed key access to retrieve locked products from back rooms for customer requests.
- Supported the store manager in closing procedures, ensuring compliance with company policies.
- Monitored daily attendance of associates, inputting call-outs and shift swaps into the system as needed.
- Operated a walkie-talkie for effective communication with team members throughout the store.
- Trained and mentored new associates, promoting a collaborative team environment.
- Processed transactions accurately at the cash register while providing excellent customer service.
Education
Associates - Business
Broward College
Florida05.2024
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Digital Academy of Florida
Jacksonville, FL05.2022
Skills
- CPR & First aid certified
- Data entry
- Office administration
- Warehouse safety
- Time management
Certification
ServSafe
Languages
English
Native or Bilingual
American Sign Language
Full Professional
Spanish
Full Professional
Timeline
Administrative Assistant
Blue Cross and Blue Shield
10.2023 - 01.2025
Package Handler
USPS
06.2022 - 01.2023
Associate/Team Lead
Target
07.2021 - 03.2022
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Digital Academy of Florida
Associates - Business
Broward College