Alice Muthangya
Willingboro,NJ
Summary
Organized and detail-oriented Administrative Assistant with experience supporting an Office of Constituent Relations and delivering high-quality constituent and customer service in fast-paced environments. Proven ability to manage correspondence, track cases, maintain confidential records, and coordinate communication across departments. Strong multitasker with excellent communication skills and a collaborative work ethic.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Office of Constituent Relations
Trenton, NJ
03.2024 - 01.2026
- Served as a primary point of contact for constituents via phone, email, and written correspondence
- Logged, tracked, and managed constituent cases, ensuring accurate documentation and timely follow-up
- Prepared official correspondence, reports, and case summaries while maintaining confidentiality
- Coordinated communication between constituents, internal departments, and external agencies
- Maintained organized records and databases in compliance with privacy standards
- Writing all State/ Military Retirement and Special letters
- Coordinated communication among stakeholders to address constituent inquiries effectively.
Administrative Assistant Manager
Associa Mid-Atlantic
Mount Laurel, NJ
04.2020 - 03.2024
- Provide customer service support and prepare professional correspondence
- Handle high-volume inbound calls and resolve inquiries efficiently
- Review invoices and prepare payable vouchers for management approval
- Assist with monthly board packages and in-house mailings
- Maintain homeowner and association records in C3 and shared databases
Administrative Assistant Manager
Ivy Academy Mount
Mount Laurel, NJ
01.2019 - 01.2020
- Greeted visitors and directed them to appropriate staff
- Developed and maintained filing systems
- Managed phone coverage and administrative communications
- Coordinated monthly Parent Committee meetings
Administrative Assistant
Virtua Health and Rehab Center
Mount Holly, NJ
04.2011 - 10.2016
- Resolved administrative issues by analyzing data and coordinating solutions
- Managed calendars, meetings, and correspondence
- Supported daily office operations and screened calls
- Utilized QuickBooks and Microsoft Office
Certified Nurse’s Aide (CNA)
Virtua Health and Rehab Center
Mount Holly, NJ
07.2009 - 10.2016
- Provided compassionate patient care
- Assisted with vital signs, lab draws, and glucose checks
- Maintained HIPAA and regulatory compliance
Education
Multiple Skilled Technician -
Harris School of Business
Voorhees, NJComputer Science
Burlington County Institute of Technology
Medford, NJSkills
- Constituent & Customer Relations
- Administrative Support
- Case Tracking & Documentation
- Records Management
- Microsoft Office & QuickBooks
- CPR & First Aid Certified
- Time management
Languages
Swahili
Full Professional
Kikamba
Native or Bilingual
Timeline
Administrative Assistant
Office of Constituent Relations
03.2024 - 01.2026
Administrative Assistant Manager
Associa Mid-Atlantic
04.2020 - 03.2024
Administrative Assistant Manager
Ivy Academy Mount
01.2019 - 01.2020
Administrative Assistant
Virtua Health and Rehab Center
04.2011 - 10.2016
Certified Nurse’s Aide (CNA)
Virtua Health and Rehab Center
07.2009 - 10.2016
Computer Science
Burlington County Institute of Technology
Multiple Skilled Technician -
Harris School of Business