Amarie Fellows
Shreveport,LA
Summary
Dynamic Shift Leader at Charley's Philly Steaks, adept at enhancing customer satisfaction and team performance. Skilled in cash handling and conflict resolution, I successfully trained new hires and streamlined daily workflows, fostering a positive work environment. Committed to safety protocols and inventory management, I consistently improved service speed during peak hours.
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
1
1
year of professional experience
Work History
Shift Leader
Charley's Philly Steaks Joint Base Lewis
10.2024 - Current
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new team members on operational procedures and customer service standards.
- Assisted in inventory management by organizing stock and monitoring supply levels.
- Provided support during peak hours to enhance customer satisfaction and service speed.
- Resolved customer inquiries and complaints, enhancing overall guest experience.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
GED -
Northwest Louisiana Technical Community College
Shreveport, LA12-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Training assistance
- Flexible schedule
- Conflict resolution
- Safety processes and procedures
- Inventory counts
- Assigning work
- Issue resolution
- Daily workflows
- Staff development
- Drawer assignments
Timeline
Shift Leader
Charley's Philly Steaks Joint Base Lewis
10.2024 - Current
GED -
Northwest Louisiana Technical Community College