AMARIE HENRY
Providence,RI
Summary
Results-driven young professional focused on managing concerns and resolving conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Concierge
Waterplace Condominiums
06.2021 - Current
- Warmly and enthusiastically welcome and acknowledge all residents and guests according to company standards
- Handle all resident, guest, and vendor interactions with the highest level of customer service and professionalism
- Assist residents with resolving inquiries and complaints and communicate all pertinent information to management
- Respond to all resident requests in an accurate and timely manner making recommendations based on local knowledge and practices
Student Intern
Healy Physical Therapy & Sports Medicine
Cranston, RI
08.2021 - 01.2022
- Assist Physical Therapists with the task of helping patients with aftercare exercises
- Helping staff with the organization and application of therapeutic modalities
- Prepping hot & cold packs
- Educate patients by demonstrating proper use of equipment and exercise routines
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Brand Associate
Providence, Old Navy
09.2017 - 06.2021
- Ensure accurate inventory counts for over 300 items by counting stock and timely identifying and reconciling any discrepancies.
- Proactively assist over 40 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments.
- Anticipated customer needs, providing them with excellent customer service while upholding brand standards.
Orientation Leader
Johnson And Wales University
Providence, RI
05.2018 - 08.2018
- Assisted with the transition to college life by providing one-on-one support.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
Education
Bachelor of Science - Health Sciences
Johnson & Wales University
Providence, RI 08.2018 - Current
Skills
Analytical thinking
Detail oriented
Policy and procedure adherence
Adaptability
Timeline
Student Intern
Healy Physical Therapy & Sports Medicine
08.2021 - 01.2022
Concierge
Waterplace Condominiums
06.2021 - Current
Bachelor of Science - Health Sciences
Johnson & Wales University
08.2018 - Current
Orientation Leader
Johnson And Wales University
05.2018 - 08.2018
Brand Associate
Providence, Old Navy
09.2017 - 06.2021