Amarilda Mane

• Conduct initial intake interviews with new participants to gather biographic, legal, and contact information.
• Educate participants on their immigration responsibilities (court dates, ICE check-ins, etc.).
• Develop and maintain a case management plan based on the participant’s risk level and needs.
• Maintain detailed and timely case notes in the database.
• Use supervision tools like GPS ankle monitors, SmartLINK apps, telephonic reporting, and in-person check-ins.
• Perform scheduled and unscheduled home visits or field visits as necessary.
• Follow up if participants miss check-ins or court hearings, including issuing reminders and alerts.
• Keep accurate records of participant activity, compliance, and legal status updates.
• Submit daily, weekly, and monthly reports to ICE as required.
• Document significant incidents and escalate issues appropriately.
• Act as a liaison between the participant and ICE officers.
• Refer participants to community services (housing, healthcare, legal aid, etc.) when applicable.
• Provide translations (if bilingual) or coordinate with interpreters.
• Conduct regular check-ins (in-person, phone, or electronic) based on supervision level.
• Notify ICE of any violations, absences, or changes in the participant’s situation.

Administrative Support

• Perform general office duties including answering phones, managing emails, filing, and data entry.
• Prepare and edit correspondence, reports, and presentations in multiple languages.
• Maintain digital filing systems.
• Organize and schedule appointments, meetings, and travel arrangements.
• Handle incoming and outgoing phone calls.
• Translate documents, emails, and communications between languages (spoken and written).
• Serve as an interpreter during meetings, calls, or client interactions when needed.
• Draft professional communications in multiple languages, maintaining tone and clarity.
• Assist non-English-speaking clients or stakeholders with services and information.

• Identified and analyzed legal documents, discoveries and contracts.
• Organized client calendars, prepared mailings, and handled high call volumes.
• Gathering Documents from the client.
• Working on different Applications with USCIS.
• Preparing Forms I-765, I-131, I-485, I-821, I-130, I-130A, I-912, I-864, I-864A, I-589, I-601, I-601A, N-400, I-360.
• VAWA, U-Visa, Full Adjustment of Status, Waiver, FOIA, FBI, I-130 through Consular Processing.
• Calling USCIS, NVC.
• Uploading documents to the NVC, paying Visa Fee online, completing DS 260.
• Sending Case Status by mail and Online also sending Inquiry Online for the clients to the USCIS.
• Making Typographic Errors online
• Assisting clients with pro se Divorce and Expungement in NJ
• Taking personal declarations from the clients, sworn statements, and affidavits.

• Gathered required immigration application documents and assisted with filing.
• Collected information from clients, and completed paperwork.
• Processed visa and immigration services with accurate and complete applications.
• Organized visa paperwork, asylum requests, translations, and affidavits.
• Prepared accurate and complete forms in consultation with the client and the lawyer.
• Work with different forms I-130, I-130A, I-485, I-765, I-865, I-821 Daca, I-589 Asylum cases, N-400, I-360. Also, call the Uscis to ask for client cases.
• Collaborated with interested parties to share information on permanent residence and citizenship.

• Educated customers on special pricing opportunities and company offerings.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Assisted customers in making payments on accounts and setting up payment plans.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Documented conversations with customers to track requests, problems and solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Made outbound calls to obtain account information.
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• Assessed customer needs and upsold products and services to maximize sales.
• Assessed customer account information to determine current issues and potential solutions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Potsdam in Germany for Italian, Spanish and Albanian immigration.
• Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
• Received and routed incoming calls and correspondence to promote timely communication.
• Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Coordinated communications, including taking calls, responding to emails and interfacing with clients.
• Transcribed documents and maintained high levels of accuracy.

• Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
• Oversaw all administrative requirements, including client billing and electronic court filings.
• Scheduled appointments for attorney and made adjustments and changes through application.
• Composed, proofread and distributed clean and professional business correspondence and internal team communications.
• Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
• Handled telephone calls, meeting plans and conference organization requirements.

• Secretary and translator for a prestigious law firm, `' Spartak Ngjela law firm'' and also a great politician.
• Translated client documents between languages ( from Italian to Albanian and Albanian to Italian )
• Worked with clients to establish translation requirements and scope.
• Leveraged cultural background knowledge to understand idiomatic meanings of specific expressions.
• Proofread translations to identify and correct punctuation, grammatical and translation errors.
• Offered verbal document translations for professionals.