Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Amarilis Flores

Amarilis Flores

Miami

Summary

Dynamic operations supervisor with a proven track record at Elevate Psychiatry, excelling in performance monitoring and quality assurance. Skilled in project management and staff supervision, I enhanced workflows and reduced operational delays. Committed to delivering exceptional customer service while implementing effective training programs for new hires.

Experienced with operational oversight, team leadership, maintaining high standards of performance and growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Elevate Psychiatry
01.2025 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Audit of all safety screening and PHQ-9's reports.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Provided TMS/Spravato coverage.
  • Bring outside leads to consult for treatment.
  • Coding and billing.
  • Prior authorization submissions.
  • Train new hires for TMS treatment.



Lead Surgical Coordinator / Fast-Track

Baptist Health Medical Center
01.2024 - 12.2024
  • Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Coordinated with facilities to set up surgeries for General Surgeries for over 5 doctors and 3 different locations.
  • Coordinated with anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.
  • Screened patient for medical clearances prior to surgeries.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

Patient Access Supervisor

Mount Sinai Health System
01.2022 - 01.2024
  • Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices.
  • Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
  • Trained newly hired.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Quality assurance initiatives and clinic policies and procedures.


Patient Care Coordinator, RADS Supervisor

Palmetto General Hospital
01.2017 - 02.2021
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Verified Insurances and benefits.

Education

Clinical Psychology

Florida International University
Miami, FL
06-2026

Associate of Arts - Psychology

Miami Dade-College
Miami Florida
06-2019

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Tech
  • Quality assurance
  • Project management
  • Customer service
  • Big data analytics

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • Enhanced multiple projects.

Certification

  • Certified MOSE, (Microsoft, Powerpoint, OneNote, Excell.
  • CloudTMS treater. (Elevate psychiatry)


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Operations Supervisor

Elevate Psychiatry
01.2025 - Current

Lead Surgical Coordinator / Fast-Track

Baptist Health Medical Center
01.2024 - 12.2024

Patient Access Supervisor

Mount Sinai Health System
01.2022 - 01.2024

Patient Care Coordinator, RADS Supervisor

Palmetto General Hospital
01.2017 - 02.2021

Clinical Psychology

Florida International University

Associate of Arts - Psychology

Miami Dade-College

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