Amarilis Lugo
Kissimmee
Summary
As a CDL Professional Driver;
Retail Assistant Manager with 26 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Experienced with navigating diverse routes and managing time-sensitive deliveries efficiently. Utilizes strategic planning and adherence to safety protocols to ensure successful transportation. Knowledge of maintaining vehicle integrity and handling unexpected challenges seamlessly.
As a Assistant Retail Store Manager;
Professional with strong background in retail management, skilled in team leadership, inventory control, and customer service. Adept at fostering collaborative environments and driving results through adaptability and reliability. Known for excellent communication and problem-solving skills, ensuring smooth operations and high standards. Prepared to make significant impact by aligning store performance with organizational goals.
Overview
28
28
years of professional experience
Work History
CDL A OTR Driver
Swift Transportation
Ocala, FL
10.2025 - Current
- Delivered freight across long distances while ensuring compliance with federal regulations.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and performance standards.
- Utilized GPS systems for efficient route planning and navigation, optimizing delivery schedules.
- Communicated effectively with dispatch to coordinate timely deliveries and resolve any operational issues.
CDL Truck Driver
Werner Enterprises
Lake City, FL
04.2025 - 08.2025
- Operated commercial vehicles safely and efficiently across diverse routes.
- Managed delivery schedules, ensuring timely arrivals for customer satisfaction.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety standards.
- Collaborated with dispatch teams to optimize route planning and fuel efficiency.
Assistant Store Manager
Lowe's Companies
Kissimmee, FL
08.2013 - 01.2025
- Customer Experience: Lead by example to provide friendly, professional service, build customer relationships, and resolve issues.
- Sales & Profitability: Drive sales and margin goals through effective sales strategies, promotions, and managing key areas like special orders, protection plans, and credit.
- Operations Management: Oversee daily store activities, including planning for customer flow, ensuring proper stock levels, managing inventory, and acting as manager-on-duty.
- Team Leadership: Recruit, hire, train, coach, and motivate associates to create a high-performing sales and service culture.
- Safety & Compliance: Conduct safety walks, monitor equipment use, and ensure a clean, safe environment for both customers and staff.
- Merchandising: Ensure products are stocked and displays meet company standards for visual appeal and accessibilit.
Department Supervisor
Home Depot
05.1998 - 12.2013
- Leadership & Training: Coach, train, and develop associates; foster career growth; manage schedules and workflow.
- Customer Service: Ensure associates provide excellent service, find merchandise easily, and resolve concerns.
- Operations: Oversee daily activities, manage inventory flow, maintain product displays, and implement merchandising strategies.
- Merchandising: Handle set-ups, pack-downs, and planogram execution (e.g., walk preps, wingstacks).
- Sales & Performance: Monitor sales, implement store strategies, and work to meet targets.
- Collaboration: Work with other supervisors and store management to meet team goals and uphold standard.
Education
Completed a course of teller - Banking
Banking Institute
05.1995
No Degree - CDL License
Roadmaster Driving School
Apopka, FL05-2025
Skills
- Microsoft knowledge
- CPR trained
- Costumer services oriented
- Bilingual (English/Spanish)
- Effectively communication
- Safe driving practices
- Power equipment driver
Accomplishments
- Recognized by colleagues and associates as a hard worker person.
- Recognized by District Team for excellent store sale metrics.
- Recognized by HR for excellent leadership.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CDL A OTR Driver
Swift Transportation
10.2025 - Current
CDL Truck Driver
Werner Enterprises
04.2025 - 08.2025
Assistant Store Manager
Lowe's Companies
08.2013 - 01.2025
Department Supervisor
Home Depot
05.1998 - 12.2013
Completed a course of teller - Banking
Banking Institute
No Degree - CDL License
Roadmaster Driving School