Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amarillis N Santiago López

Orlando,FL

Summary

Bilingual (English/Spanish) professional with a strong background in customer service, communication, and problem-solving, seeking a Bilingual Recruiter position. Proven ability to evaluate needs, manage high-volume interactions, and build strong relationships. Eager to leverage these skills to support recruitment efforts, identify top talent, and contribute to organizational growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service Representative

Conduent
Orlando, FL
01.2025 - Current
  • Provide high-quality bilingual (English/Spanish) support while assessing customer needs and determining appropriate solutions, strengthening evaluation and decision-making skills.

Customer Service Support Representative

Conduent
Orlando, FL
01.2017 - 01.2025
  • Delivered high-quality bilingual customer service, handling service requests, image evaluations, and web-based interactions.
  • Utilized advanced computer systems and tools to process accurate transactions, including monetary and non-monetary adjustments.
  • Thrived in a virtual work environment, maintaining strong productivity, reliability, and performance metrics.
  • Communicated resolution steps clearly and effectively, ensuring strong customer satisfaction and retention.

Escalations Complaint Specialist (Wells Fargo Project)

Aerotek
Orlando, FL
01.2020 - 01.2021
  • Investigated and resolved escalated customer complaints through detailed research and problem analysis.
  • Coordinated with internal departments to implement corrective actions and ensure timely resolution.
  • Maintained professionalism and accuracy while handling sensitive and complex cases.

Education

BBA - Management

Universidad Del Este
Yauco, PR

Skills

  • Bilingual Communication (English & Spanish)
  • Candidate Screening & Evaluation
  • Interview Coordination Support
  • Relationship Building & Candidate Engagement
  • High-Volume Workload Management
  • Strong Computer Skills (Word, Excel, PowerPoint)
  • Data Entry & Documentation Accuracy
  • Problem Resolution & Conflict Management
  • Cross-Functional Collaboration
  • Time Management & Organization

Certification

Florida Notary Public

Timeline

Bilingual Customer Service Representative

Conduent
01.2025 - Current

Escalations Complaint Specialist (Wells Fargo Project)

Aerotek
01.2020 - 01.2021

Customer Service Support Representative

Conduent
01.2017 - 01.2025

BBA - Management

Universidad Del Este
Amarillis N Santiago López