Dianici Diaz
La Vista
Summary
Bilingual customer service professional with 4+ years of experience delivering efficient, high-quality support in remote and on-site environments. Currently pursuing a Bachelor’s degree in Business Administration, with a strong understanding of business operations, customer relations, and process improvement. Proven ability to manage high-volume inbound inquiries across voice and email channels, accurately document information, meet productivity and quality standards, and resolve issues with professionalism and empathy. Highly organized, reliable, and effective working independently or as part of a collaborative team.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Representative
North End
Omaha, NE
10.2022 - 11.2025
- Respond to inbound customer inquiries through multiple channels including voice and email
- Research customer issues and resolve inquiries using available tools and resources
- Accurately provide program-specific information while following established guidelines
- Enter and update customer information in applicable systems with high attention to detail
- Identify issues requiring escalation and route calls or cases to appropriate departments
- Conduct follow-up communications to ensure customer concerns are fully resolved
- Document all interactions according to standard operating procedures and quality assurance requirements
- Consistently meet or exceed productivity and performance standards
Customer Service Representative
I2C
Omaha, NE
02.2019 - 10.2022
- Provide daily support to consumer cardholders by answering questions and resolving account concerns
- Document all customer interactions and transactions accurately within internal systems
- Deliver clear written and verbal communication tailored to cardholder needs
- Handle sensitive information while maintaining confidentiality and compliance standards
- Manage multiple inquiries efficiently in a high-volume environment
Education
BBA -
Metropolitan Community College
Omaha, NE05-2029
High School Diploma -
Ralston High School
Omaha, NE05-2019
Skills
- Bilingual Communication (English & Spanish)
- Remote Customer Support (Email, Phone, Chat)
- Time Management & Multitasking
- Team Collaboration & Leadership Support
- Data Entry & Record Accuracy
- Conflict Resolution & De‑escalation
- Computer‑Savvy (High Proficiency)
- Policy & Procedure Compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Customer Service Representative
North End
10.2022 - 11.2025
Customer Service Representative
I2C
02.2019 - 10.2022
BBA -
Metropolitan Community College
High School Diploma -
Ralston High School