Amarily Velasquez
Philadelphia,PA
Summary
Detail-oriented professional with extensive experience in front desk operations and guest services. Proficient in multitasking, inventory management, payment processing and resolving customer complaints to enhance satisfaction and loyalty. Committed to delivering exceptional customer experiences and optimizing operational efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk Guest Service Associate
European Wax Center
Collegeville, PA
08.2022 - Current
- Delivered exceptional customer service, ensuring positive client experiences and satisfaction.
- Assisted in scheduling appointments, optimizing staff availability and enhancing operational efficiency.
- Managed inventory levels, maintaining product availability for waxing services and retail sales.
- Educated clients on aftercare products, promoting brand loyalty and repeat business.
- Collaborated with team members to streamline check-in processes, reducing wait times for guests.
- Trained new associates on company protocols and customer service standards, fostering a cohesive team environment.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Sales Associate/Game Room Attendant
Battlestar
King Of Prussia, PA
01.2021 - 07.2021
- Engaged mall guests and encouraged participation in interactive target shooting game
- Explained game rules, pricing, and prize options to customers
- Delivered friendly customer service in a high-traffic environment
- Processed payments and handled transactions accurately
- Managed prizes, maintained booth organization, and restocked inventory
- Created an energetic atmosphere to attract customers and increase sales
- Ensured equipment and game area were clean, safe, and ready for use
Food Service Worker
Palermo's Pizza
Phoenixville & Royersford PA
07.2018 - 08.2020
- Provided friendly customer service and took food orders in person and by phone
- Operated register and processed cash/card transactions accurately
- Prepared orders, packaged food, and ensured timely service
Maintained cleanliness of dining area, counters, and kitchen workspaces
- Restocked supplies and assisted with daily opening/closing tasks
- Communicated with team members to keep orders organized during busy hours
- Assisted Spanish-speaking customers by translating orders, questions, and requests to ensure accurate service
Education
High School Diploma -
Spring-Ford Area High School 10-12 Grade Center
Royersford, PASkills
- Patience and composure
- Check-in and Check-out procedures
- Payment processing
- Guest relations
- Time Management
- Retail Sales
- Detail-oriented
- Multilingual
- Customer Service
- Cashiering
- Cash handling experience
- Multitasking
- Organizational skills
Timeline
Front Desk Guest Service Associate
European Wax Center
08.2022 - Current
Sales Associate/Game Room Attendant
Battlestar
01.2021 - 07.2021
Food Service Worker
Palermo's Pizza
07.2018 - 08.2020
High School Diploma -
Spring-Ford Area High School 10-12 Grade Center
Highest Package Dollar Net Sales
Received Highest Package Dollar Net Sales Award for March, achieving top package sales performance across all centers while consistently ranking among top performers.