Amarion Dukes
Adamsville,AL
Summary
Entry-level IT Support Technician with a solid foundation in networking, system troubleshooting, and technical support. CompTIA Network+ certified, with hands-on lab experience in TCP/IP, DNS, DHCP, and Windows/Linux environments developed through formal IT coursework and practical labs. Reliable and detail-oriented with a proven ability to work independently and handle responsibility in fast-paced settings. Seeking to grow within a structured IT team supporting users and core infrastructure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Freight Team Associate
Home Depot
02.2025 - Current
- Streamlined overnight inventory processes by managing unloading, sorting, and stocking of freight while upholding accuracy standards.
- Consistently met performance objectives while working autonomously, reflecting commitment to punctuality and accountability.
- Acknowledged for exemplary work ethic and consistent attendance through employee of the month recognition.
Paint Department Associate
Home Depot
12.2022 - Current
- Delivered consistent customer-facing support by guiding paint selection, color matching, and product recommendations.
- Executed quality control measures by adhering to standardized paint-mixing procedures and confirming color consistency and brand compliance.
- Addressed customer issues by employing effective communication, meticulous attention to detail, and strict adherence to established processes.
Education
Associate of Applied Science - Computer Information Systems
Lawson State Community College
Birmingham, AL05-2026
Skills
- Windows 10/11 (user support, basic troubleshooting)
- Linux (Ubuntu) – command line basics and file system navigation
- TCP/IP fundamentals
- DNS and DHCP concepts
- Subnetting basics
- OSI Model and structured network troubleshooting
- PC hardware components and peripherals
- Basic system setup and configuration
Operating Systems
Networking
Hardware & Support
- Troubleshooting connectivity and device issues
- Access control basics
- Least privilege principles
- Authentication and password policy fundamentals
- Command Line (Windows CMD, Linux Bash)
- Cisco Packet Tracer (introductory networking labs)
- Wireshark – basic packet capture and traffic analysis
- Virtual Machines (VMware / VirtualBox) – basic lab setup and environments
- Basic technical documentation and ticket-style troubleshooting workflows
Security Fundamentals
Tools & Utilities
Certification
- CompTIA Network+ – Earned January 2026
- Google IT Support Professional Certificate – Earned October 2025
- CompTIA Security+ – In Progress (Expected March 2026)
Timeline
Freight Team Associate
Home Depot
02.2025 - Current
Paint Department Associate
Home Depot
12.2022 - Current
Associate of Applied Science - Computer Information Systems
Lawson State Community College