A’mariona Anderson
Indian Orchard,MA
Summary
Proven track record in enhancing customer experiences and boosting sales, demonstrated during my tenure at Footlocker. Excelled in team collaboration and relationship building, leading to significant repeat business. Skilled in cash handling and problem-solving, ensuring efficient and satisfactory transactions. Achieved a notable increase in customer loyalty through outstanding service and engagement.
Overview
2
2
years of professional experience
Work History
Part-Time Sales Associate
Footlocker
Holyoke, MA
03.2023 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Junior Camp Counselor
Southend Community Center
Springfield,MA
07.2024 - 08.2024
- Enhanced camper experience by organizing and leading engaging activities, such as sports, arts and crafts, and games.
- Assisted in the development of age-appropriate lesson plans to ensure campers were consistently learning new skills throughout their stay.
- Collaborated with fellow counselors to create memorable events like talent shows, theme days, and team-building exercises.
- Developed strong relationships with both campers and parents by providing regular updates on individual progress and addressing any concerns.
- Contributed ideas for improving overall program quality based on evaluations received from campers at the end of each session.
- Worked with children of varying age, interest, skill, and developmental levels.
Baker
Crumbl Cookies
West Springfield, MA
11.2023 - 08.2024
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Junior Camp Counselor
New England Farmworkers Boys & Girls Club
Springfield, MA
07.2022 - 09.2022
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Education
Biology
Western New England University
Springfield, MAThe Springfield Renaissance School
Springfield,MA06.2034
Skills
- Customer service
- Team Collaboration
- Time management
- Problem-solving skills
- Relationship Building
- Cash Handling
- Outgoing Personality
- Flexible Schedule
Languages
English
Timeline
Junior Camp Counselor
Southend Community Center
07.2024 - 08.2024
Baker
Crumbl Cookies
11.2023 - 08.2024
Part-Time Sales Associate
Footlocker
03.2023 - Current
Junior Camp Counselor
New England Farmworkers Boys & Girls Club
07.2022 - 09.2022
Biology
Western New England University
The Springfield Renaissance School