Amaris Pacheco
Dallas,TX
Summary
Warm and friendly and willing to help customers in any situation. Enjoys working closely with team members to create a friendly working environment and deliver positive guest experiences. Multiple years of experience in customer service and the food/serving industry has provided very unique one on one customer service relations.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
01.2023 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Hostess/Server
Paradiso
06.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Ice Cream Maker
Azucar Ice Cream
03.2020 - 05.2021
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Offered samples of new ice cream flavors to customers.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Monitored food production and quality control to achieve agreed standards.
- Assembled and packaged food items securely to meet company standards.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
Cashier
Tom Thumb Food Stores
03.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
Education
Associate of Arts - Criminal Justice
Mountain View College
Dallas, TX05.2024
High School Diploma -
Uplift Atlas Preparatory
Dallas, TX06.2021
Skills
- Time Management
- Bookkeeping
- Conflict Management
- Problem-Solving Skills
- Listening Skills
- Social Skills
Timeline
Barista
Starbucks
01.2023 - 09.2023
Hostess/Server
Paradiso
06.2022 - 11.2022
Ice Cream Maker
Azucar Ice Cream
03.2020 - 05.2021
Cashier
Tom Thumb Food Stores
03.2019 - 08.2019
Associate of Arts - Criminal Justice
Mountain View College
High School Diploma -
Uplift Atlas Preparatory