Amaris Trunnell
Valencia,CA
Summary
Motivated professional with over five years of experience in the hospitality industry. Actively seeking opportunities to gain further knowledge of the food industry while provide exceptional customer service and memorable experiences for others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server & Banquet Events
Valencia Country Club
04.2023 - Current
- Informed guests of promotional specials and promoted food and beverage sales through personalized recommendations
- Served food and beverages properly and promptly with focused attention to customer needs.
- Experience with POS systems to place orders, manage billing and handle promotional items.
- Developed professional and personalized relationships with members.
- Addressed customer complaints or concerns professionally and provided tailored resolutions based off customers needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders and minimize mistakes.
- Maintained a clean and organized dining area by bussing and resetting tables in a timely manner to ensure an enjoyable and comfortable atmosphere.
Assistant Manager
Jersey Mike's
05.2019 - 03.2023
- Supervised day-to-day operations to meet performance and service expectations.
- Scheduled shifts to ensure proper coverage without exceeding labor budgets, as well as provide a manageable work life for staff.
- Developed strong working relationships with staff and encouraged a positive work environment.
- Oversaw daily cash reconciliations to ensure accurate financial reporting and minimize discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers through assessing needs and maintaining current knowledge of personal preferences.
- Promoted sales through fundraising and developing personalized catering connections with local businesses and patrons.
Education
Associate of Arts - Law, Public Policy & Society
College of The Canyons
Valencia, CA05.2025
High School Diploma -
Valencia High School
Valencia, CA06.2021
Skills
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Suggestive Selling
- Adaptable and Flexible
- Team Player
- High-volume dining
- Attention to Detail
- Multitasking
- Customer Service
- Flexible and Adaptable
- Organizational Skills
Certification
- Food Handlers
- ServSafe
- RBS
References
Jersey Mike's
Stephen Youlios - Owner
(661)713-0679
James Medley - General Manager
(661)904-5839
Valencia Country Club
Erick Lampke - F&B Supervisor
(661)993-9610
Angel Perez - Director of Events
(818)626-4276
Timeline
Server & Banquet Events
Valencia Country Club
04.2023 - Current
Assistant Manager
Jersey Mike's
05.2019 - 03.2023
Associate of Arts - Law, Public Policy & Society
College of The Canyons
High School Diploma -
Valencia High School
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