Amaris White
DeSoto
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
Pharmacy Co-Pay Specialist
McKesson
09.2024 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Reduced wait times for patients by efficiently triaging incoming phone calls to the appropriate department or individual within the pharmacy team.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed patient registration and verified necessary information.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Reviewed claims submissions, checking for all necessary information and data.
Payroll Specialist
7-11 Incorporated
02.2021 - Current
- Managed payroll and time attendance systems
- Responded to employee inquires regarding payroll in time keeping
- Monitored daily banking transactions
- Stay current on multi state , local laws and remedied changes immediately
- Compared reports by compiling summaries of non-taxable wages, disability , and leave, deductions, taxes and earnings
- Worked with third-party vendor on reporting withholdings
- Worked successfully with diverse group of co workers to establish goals
Customer Service Representative
AT&T
01.2019 - 02.2021
- Answer phone calls , Answer customer questions and concerns , Resolve customer issues , Access customer accounts , Educate customers about their bills, Credit back refunds , Track customer orders , Trouble shoot accounts , Upsale AT&T products and service, Billing specialist
Education
High school diploma -
De Soto High School
Dallas, TX05.2019
Skills
- Account Management
- Cold Calling
- POS
- Upselling
- Negotiation
- Serving Experience
- Sales
- Inside sales
- Payroll
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales skills, Familiar, 05/01/21
- Influencing and negotiating with customers, Familiar, 05/01/21
- Verbal communication, Highly Proficient, 05/01/21
- Call center customer service, Proficient, 07/01/21
- Work style: Reliability, Proficient, 06/01/21
Timeline
Pharmacy Co-Pay Specialist
McKesson
09.2024 - Current
Payroll Specialist
7-11 Incorporated
02.2021 - Current
Customer Service Representative
AT&T
01.2019 - 02.2021
High school diploma -
De Soto High School
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