Amariya Livingston
Customer experience lead
Huntsville,AL
Summary
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
6
6
years of professional experience
Work History
Customer Relations Specialist
Mapco
02.2023 - 10.2023
- Investigated and resolved accounting, service and delivery concerns.
- Reduced response times by optimizing workflows and utilizing efficient case management tools.
- Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assembly Line Machine Operator
Polaris
03.2018 - 04.2019
- Complied with company and OSHA safety rules and regulations.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Increased production efficiency by monitoring and adjusting machine settings for optimal performance.
Residential Assistant
Brookdale Senior Living
09.2021 - 12.2022
- Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents
- Maintained clean and sanitary living environment for residents
- Maintained behavior management checklist and recorded daily data
- Administered and recorded medication distribution according to policy.
Quality Inspector
Nippon Express
01.2020 - 09.2021
- Packed and labeled merchandise to prepare for loading and shipping
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Received deliveries, scanned packages and updated orders in internal database.
Assembly Worker
Matsu Alabama
04.2019 - 01.2020
- Worked at fast and steady pace to meet production
- Used hand and power tools to assemble products
- Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products
- Utilized equipment to create and detect faulty products with minimal risk
Customer Service Specialist
Publix
09.2017 - 03.2018
- Delivered fast, friendly and knowledgeable service for routine questions and answers
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
- Resolved concerns with products or services to help with retention and drive sales
Education
High school diploma - General Studies
Huntsville High School
Huntsville, AL05.2017
Skills
- Customer service specialist
- Direct support
- Assembly operations
- Data entry
- Organizational skills
- Complaint resolution
- Cross-Functional Collaboration
- Microsoft PowerPoint
- Computer Proficiency
- Critical Thinking
- Clerical Support
- Customer Complaint Management
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Timeline
Customer Relations Specialist
Mapco
02.2023 - 10.2023
Residential Assistant
Brookdale Senior Living
09.2021 - 12.2022
Quality Inspector
Nippon Express
01.2020 - 09.2021
Assembly Worker
Matsu Alabama
04.2019 - 01.2020
Assembly Line Machine Operator
Polaris
03.2018 - 04.2019
Customer Service Specialist
Publix
09.2017 - 03.2018
High school diploma - General Studies
Huntsville High School
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