Amarria Hicklin

• Provided exceptional customer service, ensuring positive dining experiences and addressing guest concerns promptly.
• Managed front-of-house operations, including seating arrangements and table turnover efficiency.
• Trained new staff on restaurant policies and procedures, fostering a collaborative team environment.
• Handled cash register operations accurately, processing payments and managing financial transactions seamlessly.
• Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
• Maintained cleanliness and organization of dining areas, contributing to overall restaurant ambiance.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Helped guests at tables when in need of assistance.
• Contributed to team efficiency by promptly completing side work tasks during downtime periods.
• Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
• Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
• Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Accurately operated cash register to process customer payments.

My job included:

• Provided expert assistance in product selection and inquiries, contributing to a positive shopping environment.
• Executed strategic layout and maintenance of merchandise displays to ensure an appealing shopping experience.
• Maintained a clean and organized store environment
• Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
• Provided support during peak shopping periods by monitoring play rooms, restocking shelves, or assisting at the register as needed.
• Increased store sales by providing exceptional customer service and animal knowledge.
• Built strong relationships with customers through personalized assistance and follow-up communication.
• Answered questions about store policies and addressed customer concerns.
• Interacted with customers in a welcoming manner to assess individual puppy preferences and needs.
• Ensured puppies maintained a safe and hygienic environment.
• Administered medication and managed dietary requirements for puppies.
• Assessed puppy conditions to identify signs of illness, ensuring timely communication with management for appropriate action.
• Conducted thorough assessments of both puppies and families to match suitable companions.

My job included

• Training new team members on customer service by relaying information on company procedures and safety requirements.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Worked different stations to provide optimal coverage and meet production goals.

My job included:

• Stocked shelves efficiently to ensure product availability and organization.
• Operated pallet jacks and other equipment to transport merchandise throughout the store.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
• Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.