Amarylis Fuentes
Jacksonville
Summary
Self sufficient and goal-oriented service specialist with 2 plus years experience in leadership. Ability to adapt and thrive in various work environments and team dynamics. Yearning to expand my knowledge and leadership skills in the customer service and high-tech Industry.
Overview
6
6
years of professional experience
Work History
Processing Clerk
USPS
10.2022 - Current
- Increased number and quality of search results with database search techniques.
- Filed electronic and hard copy documents to maintain organized records.
- Maintained database for accurate and updated information.
- Run machine reports, clears jams, and contacts maintenance for aid when needed.
- Providing service to customers at windows for non-financial transactions.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Customer Service Representative
Maximus Call Center
01.2020 - 01.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests for products, services, and company information.
- Enumerated calls inbound and outbound for the 2020 census
Customer Service Representative
Aucera
08.2019 - 12.2020
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintaining an average adherence of 85%+ and QA score of 90%+ exceeding company performance expectations
- Offer excellent customer support during periods of high call volume both inbound and outbound
- Deescalating and resolving customer concerns through 20 plus calls an hour
- Empowered patients/customers by using extensive knowledge to promote banking tools, features, and services offers
Education
Ongoing - AA
Florida State College
Jacksonville, FL06-2027
High School Diploma -
Paxon School For Advanced Studies
Jacksonville, FL06-2017
Skills
- Task prioritization
- Skilled in software applications
- Customer Satisfaction
- Data validation expertise
- Data quality Assurance
- Cold Calling
- Customer Retention
- Inventory Management
- USB technology proficiency
- Data entry
- Automated mail processing proficiency
- Service oriented
- Team collaboration
Websites
Languages
English
Native or Bilingual
Timeline
Processing Clerk
USPS
10.2022 - Current
Customer Service Representative
Maximus Call Center
01.2020 - 01.2021
Customer Service Representative
Aucera
08.2019 - 12.2020
Ongoing - AA
Florida State College
High School Diploma -
Paxon School For Advanced Studies
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