Amatullah Henderson
Florence,KY
Summary
Dynamic team player with a versatile background in sales. Skilled in training new staff and fostering collaborative environments to enhance service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Housekeeper
The Pink Sparkle Clean Team
Florence, KY
02.2025 - Current
- Performed comprehensive cleaning tasks, ensuring high standards of cleanliness and organization in residential spaces.
- Utilized specialized cleaning equipment and eco-friendly products to enhance efficiency and safety during service delivery.
- Assisted in training new team members on cleaning protocols, fostering a collaborative and effective work environment.
- Maintained inventory of cleaning supplies, ensuring availability and adherence to budget constraints for operational efficiency.
- Conducted regular quality checks to ensure compliance with company standards and client specifications, ensuring consistent results.
- Addressed client feedback promptly, adapting services as needed to meet evolving requirements and improve overall experience.
- Sorted, laundered and put away various laundry items.
Sales Associate
Verizon Wireless
Florence, KY
12.2024 - 01.2026
- Assisted customers in selecting products, enhancing overall customer satisfaction.
- Managed inventory levels, ensuring accurate stock availability for sales floor operations.
- Educated customers on device features and promotions, driving product knowledge and engagement.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Leasing Agent
Cortland
Atlanta, GA
11.2021 - 09.2024
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Analyzed market trends to optimize rental pricing and occupancy rates across properties.
- Trained new leasing agents on operational procedures and customer service best practices.
- Streamlined application processes, reducing turnaround time for potential tenants significantly.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Education
Associate of Arts - Education
Georgia State University
Atlanta, GASkills
- Teamwork
- Customer service
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Customer-oriented
- Complex Problem-solving
- Guest relations
Timeline
Housekeeper
The Pink Sparkle Clean Team
02.2025 - Current
Sales Associate
Verizon Wireless
12.2024 - 01.2026
Leasing Agent
Cortland
11.2021 - 09.2024
Associate of Arts - Education
Georgia State University