Amaura Whalen
Grand Rapids,MI
Summary
I am versatile, dynamic and determined. I excel in customer service and business management. I am an expert in maintaining high sanitation standards and enhancing client satisfaction. I bring strong work ethic and problem-solving capabilities to achieve operational excellence.
Overview
20
20
years of professional experience
Work History
Grooming Shop Owner/Professional Dog Groomer
Amaura's Paw Spa/ Canine & Feline Design
09.2011 - 05.2023
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
Restaurant General Manager
Papa Murphy's Pizza / Noodles & Company / Culver's
04.2003 - 05.2011
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Education
Class A CDL (no Restrictions) -
FCG Truck Driver Training School
Byron Center, MI10.2024
Pet Grooming Certification - Dog/Cat Grooming
Paragon Pet Grooming School
Jenison, MI08.2011
Skills
- Class A Commercial Driver's License
- Safe Driving Practices
- Dependable and reliable
- DOT Compliance
- Decision-Making Competence
- Physical stamina and strength
- Problem-solving capabilities
- Order Management
- Purchasing
- Schedule Coordination
- Business Management
- Employee schedule management
- Customer service background
- Strong Work Ethic
- Self-motivation and discipline
Timeline
Grooming Shop Owner/Professional Dog Groomer
Amaura's Paw Spa/ Canine & Feline Design
09.2011 - 05.2023
Restaurant General Manager
Papa Murphy's Pizza / Noodles & Company / Culver's
04.2003 - 05.2011
Class A CDL (no Restrictions) -
FCG Truck Driver Training School
Pet Grooming Certification - Dog/Cat Grooming
Paragon Pet Grooming School
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